At a Glance
- Tasks: Support AI moderation quality, ensuring accuracy and fairness in content moderation.
- Company: Join Bumble, a leader in creating healthy relationships through technology.
- Benefits: Enjoy personal development budgets, private health insurance, unlimited PTO, and more.
- Other info: Be part of a diverse team that values respect, curiosity, and genuine connections.
- Why this job: Make a real impact on user safety and trust while working with innovative AI systems.
- Qualifications: 3+ years in Trust & Safety, strong analytical skills, and experience with moderation systems.
The predicted salary is between 50000 - 65000 £ per year.
At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As a Senior Operations Specialist — AI Enablement, you’ll support the end-to-end quality program for AI Moderation. You will ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously supporting improvements to quality standards, feedback loops, and regulatory alignment. You’ll join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you’ll help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.
What you'll do:
- Support the execution of the AI Moderation QA framework across internal teams and BPO partners, helping to ensure consistent application of quality standards.
- Review the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems through a golden set QA methodology.
- Support structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams by sharing QA findings, validating model performance and identifying opportunities for improvement.
- Apply quality benchmarks and support improvement to moderation processes, tooling, and workflows to improve accuracy and efficiency.
- Analyse moderation data to identify trends, root causes, and quality issues that support performance improvement.
- Support consistent implementation of moderation policies by working closely with Operations, Policy and Enablement teams.
- Share data-driven findings from content reviews to support policy review and updates.
- Support adherence to regulatory requirements and community guidelines within moderation workflows.
- Support quality control activities, including focused calibrations, targeted retraining initiatives, SOP clarifications, and structured model performance feedback.
- Track and monitor the effectiveness of implemented corrective actions, share results to support improvements in moderation accuracy and quality.
- Collaborate cross-functionally to support the effective use of AI systems within moderation workflows, balancing automation efficiency with human oversight.
- Additionally, support the Quality Manager with the CX AI Agent QA Program.
About you:
- 3+ years of experience in Trust & Safety, with specific hands-on experience in content moderation operations and quality management.
- Familiarity with moderation systems and conversational AI tools, and understanding of the interplay between human review and machine learning models.
- Strong analytical skills with experience digesting large data sets and complex policies into clear, actionable insights. Experience in data analysis and reporting is required.
- Understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles.
- Comfortable working with moderation, CX, QA tools and platforms, with the ability to quickly adapt to new software systems and evolving workflows.
- Strong appreciation for calibration, consistency, and objective scoring in QA programs, with pride in surfacing concise, meaningful insights that drive measurable impact.
- Ability to work across global teams and with BPO partners, demonstrating ownership and accountability.
- You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth — modelling Bumble’s values of Respect and Curiosity.
Benefits & Perks:
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
Senior Operations Specialist, AI Enablement employer: Bumble
At Bumble, we pride ourselves on fostering a vibrant and inclusive work culture that champions personal growth and well-being. As a Senior Operations Specialist in AI Enablement, you'll benefit from our commitment to professional development through an annual learning budget, alongside comprehensive health benefits and unlimited PTO. Join a passionate global team dedicated to creating safe and equitable relationships, where your contributions directly enhance user trust and care across our platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Specialist, AI Enablement
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Bumble or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Bumble's mission and values. Show us how your experience aligns with our commitment to trust and safety — it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you articulate your thoughts clearly. Focus on how your skills can enhance AI moderation and quality standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Operations Specialist, AI Enablement
Some tips for your application 🫡
Be Authentic:We want to hear your real voice! When you're writing your application, let your personality shine through. Avoid using AI to fabricate experiences; we value authenticity and want to understand your genuine skills and insights.
Tailor Your Application:Make sure to customise your application for the Senior Operations Specialist role. Highlight your experience in Trust & Safety and content moderation, and show us how your skills align with our mission of creating healthy relationships.
Show Your Analytical Skills:Since this role involves a lot of data analysis, be sure to showcase your analytical skills in your application. Share examples of how you've turned complex data into actionable insights, especially in moderation or quality management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bumble
✨Know Your Stuff
Before the interview, dive deep into Bumble's mission and values. Understand how the CX & Trust team operates and be ready to discuss how your experience in Trust & Safety aligns with their goals. Familiarity with AI moderation systems will give you an edge!
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analysis to drive improvements in content moderation or quality management. Bring along any relevant metrics or outcomes that demonstrate your impact, as this will resonate well with the role.
✨Emphasise Collaboration
Bumble values teamwork, so be ready to share experiences where you've worked cross-functionally. Highlight how you’ve collaborated with different teams, especially in a global context, to achieve common goals in moderation processes.
✨Be Authentic
Remember, Bumble cares about genuine connections. Be yourself during the interview and don’t hesitate to share your thoughts on how AI can enhance user trust and safety. Authenticity will help you stand out and align with their people-first approach.
