At a Glance
- Tasks: Lead automation initiatives and optimise workflows using AI technology.
- Company: Join Bumble Inc., a pioneer in building healthy relationships through innovative platforms.
- Benefits: Enjoy competitive salary, performance bonuses, comprehensive benefits, and generous paid time off.
- Other info: Hybrid work model with onsite collaboration in London, fostering a dynamic team environment.
- Why this job: Make a real impact by driving service improvements and mentoring junior engineers.
- Qualifications: 6+ years in engineering, strong scripting skills, and experience with Jira and AI integrations.
The predicted salary is between 59400 - 72600 £ per year.
As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.
Key Responsibilities:
- Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.
- Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.
- Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues.
- Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools).
- Partner with support and platform teams to identify and automate common issues.
- Analyze service data to prioritize automation impact.
- Mentor junior engineers and set standards for automation best practices.
- Participate in day-to-day IT operations as needed, including monitoring and actioning items in the ticket queue.
- Perform hands-on physical tasks (e.g., workstation setup, AV troubleshooting, hardware swaps, network equipment adjustments) as required to ensure seamless employee support.
Must have Skills & Experience:
- 6+ years of experience in Engineering and Workplace technology.
- Experience with administration of Jira.
- Experience working with ThousandEyes or similar tools.
- Strong scripting proficiency (Python, Bash).
- Working experience with Slack integrations, or similar tools.
- Comfortable with MDM tools (Iru) and endpoint automation (macOS).
- Solid understanding of networking, and endpoint security.
- Able to independently troubleshoot cross-system issues.
Expectations:
- Solves complex service problems using automation and AI-driven techniques.
- Takes initiative in identifying automation opportunities.
- Begins to influence team direction and standards.
In addition to a competitive base salary, this role is eligible for an Annual Performance Bonus – tied to individual performance, and a Comprehensive Benefits Package – including health, dental, vision, retirement savings with company match, and generous paid time off.
This role is based in London, and we ask that you’re within a commutable distance to this office, so that you’re able to come onsite regularly to collaborate across engineering teams, Monday - Wednesday. We have a hybrid work style and ask that all Engineers be onsite Monday - Wednesday during core hours (9:00am - 3:00pm*).
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
Senior AI Automation & Service Engineer employer: Bumble
Bumble is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Senior ML Engineers passionate about AI and personalization. With a commitment to employee growth, Bumble offers mentorship opportunities and encourages continuous learning in a dynamic environment. Located in a vibrant tech hub, employees benefit from a supportive work culture that values curiosity and excellence, ensuring meaningful and rewarding careers.
