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- Tasks: Ensure AI interactions are empathetic and accurate while enhancing user experience.
- Company: Join Bumble, a leader in creating healthy relationships through technology.
- Benefits: Enjoy personal development budgets, private health insurance, unlimited PTO, and more.
- Other info: Embrace a culture of respect, curiosity, and continuous learning.
- Why this job: Be part of a mission-driven team that values kindness and genuine connections.
- Qualifications: Experience in customer service and familiarity with AI systems is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Bumble, our mission is to create a world where relationships are healthy and equitable, built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As an Operations Specialist — AI Enablement, you’ll play a vital role in shaping the quality of our AI-powered customer interactions. Your work will help ensure that our AI support agents uphold Bumble’s standards of empathy, inclusion, and accuracy while providing swift, high-quality support to our community.
You’ll join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you’ll help us reimagine how technology and AI in particular can enhance trust and care across every user touchpoint.
What you’ll do:
- Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies.
- Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback.
- Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach.
- Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience.
- Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency.
- Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement.
- Operate CX QA tools and systems (such as Zendesk QA and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements.
- Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability.
- Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset — living Bumble’s values of Courage and Curiosity every day.
About You:
- You have some experience in customer service within a fast-paced, service-oriented environment, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Familiarity with conversational AI systems and chatbots.
- You have a sharp eye for detail and can objectively evaluate conversations against process and policy standards.
- Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial.
- You’re comfortable working with digital tools and platforms and can quickly adapt to new software systems.
- You understand the importance of calibration and consistency in QA scoring and will take pride in surfacing concise and meaningful insights to improve the customer experience.
- You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth modeling Bumble’s values of Respect and Curiosity.
About Us:
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
AI Fluency:
AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.
Final Compensation:
Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.
Benefits & Perks:
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.:
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring:
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Operations Specialist, AI Enablement employer: Bumble
Contact Detail:
Bumble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist, AI Enablement
✨Tip Number 1
Get to know Bumble's mission and values inside out. When you understand what drives us, you can tailor your conversations to show how you fit into our culture. This will help you stand out during interviews!
✨Tip Number 2
Practice makes perfect! Use mock interviews with friends or even in front of a mirror. Focus on articulating your experiences and how they relate to the role of Operations Specialist — AI Enablement. The more comfortable you are, the better you'll perform.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you're engaged and genuinely interested in the role. Think about what you want to know about the team dynamics or how we measure success in AI interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about Bumble and our values before you even step into an interview.
We think you need these skills to ace Operations Specialist, AI Enablement
Some tips for your application 🫡
Be Authentic: We want to hear your real voice! When you're writing your application, let your personality shine through. Avoid using AI to fabricate experiences; we value authenticity and want to understand who you really are.
Tailor Your Application: Make sure to customise your application for the Operations Specialist role. Highlight your relevant experience in customer service and any familiarity with AI systems. Show us how your skills align with Bumble’s mission of creating healthy relationships.
Show Your Curiosity: Demonstrate your curiosity about AI and its impact on customer interactions. Share examples of how you've engaged with technology in the past and how you see it enhancing user experiences. We love candidates who think outside the box!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bumble
✨Know Your AI Stuff
Since this role is all about AI enablement, make sure you brush up on your knowledge of conversational AI systems and chatbots. Familiarise yourself with how they work and be ready to discuss any relevant experiences you've had with them.
✨Showcase Your Attention to Detail
This position requires a sharp eye for detail, so prepare to demonstrate how you've evaluated conversations or processes in the past. Bring examples of how your attention to detail has led to improvements in customer service or quality assurance.
✨Embrace Collaboration
Bumble values teamwork, so be ready to talk about how you've worked with others to solve problems or improve processes. Highlight any experiences where you partnered with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Be Authentic
Bumble cares deeply about authenticity, so be yourself during the interview. Share your real skills and experiences, and don’t hesitate to express your curiosity about how AI can enhance user experiences. They want to see your genuine passion for the role!