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For Companies At a Glance
- Tasks: Support members by resolving data-related requests with empathy and precision.
- Company: Join Bumble, the Love Company, dedicated to healthy relationships.
- Benefits: Enjoy a personal development budget, private health insurance, and unlimited PTO.
- Other info: Inclusive workplace that values authenticity and diverse backgrounds.
- Why this job: Make a real impact on member trust and safety in a dynamic environment.
- Qualifications: Experience in customer support or compliance, with a focus on data protection.
The predicted salary is between 30000 - 40000 £ per year.
At Bumble, we’re more than a dating app — we’re the Love Company. We exist to create a world where all relationships are healthy and equitable, and that starts with trust. The Trust & Safety team plays a critical role in protecting our community, safeguarding personal data, and ensuring members feel respected and supported at every step of their journey.
As a Compliance Specialist within Support Operations, you are a guardian of member trust. You’ll handle sensitive account and data-related requests with empathy, precision, and integrity — ensuring our processes uphold global privacy standards while maintaining a human touch. Your work directly impacts people’s sense of safety and confidence on our platform. In living our values of Respect and Excellence, you’ll apply thoughtful judgment, embrace continuous learning, and responsibly leverage AI-powered tools to support accurate, fair, and timely outcomes.
What You'll Do
- Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks.
- Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution.
- Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records.
- Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment.
- Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business.
- Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution.
- Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact.
- Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve.
About You
- Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Experience in customer support, compliance operations, Trust & Safety, or environments involving sensitive data handling.
- Working knowledge of privacy and data protection principles (e.g., GDPR or similar regulatory frameworks) and comfort applying structured policies to real-world scenarios.
- Strong attention to detail with the ability to manage multiple cases in a fast-paced, SLA-driven environment while maintaining high quality standards.
- Confident using case management systems, internal operational tools, and AI-enabled workflows to support accuracy and efficiency.
- Demonstrates Respect and Excellence by balancing empathy for members with consistent policy adherence.
- Comfortable escalating when something feels unclear or high-risk, showing sound judgment and ownership.
- Curious and growth-oriented, actively incorporating feedback, collaborating with purpose, and adapting processes with an agile mindset as tools and policies evolve.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
AI in Bumble Inc. Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy.
Member Support Specialist, Data Protection (9-Month FTC) employer: Bumble
Contact Detail:
Bumble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Specialist, Data Protection (9-Month FTC)
✨Tip Number 1
Get to know Bumble's values and mission inside out. When you’re chatting with us, weave in how your personal values align with creating healthy relationships and trust. It shows you’re not just looking for a job, but you genuinely care about what we stand for.
✨Tip Number 2
Practice your responses to common interview questions, especially those around handling sensitive data and member support. We want to see your thought process and how you’d apply empathy and integrity in real scenarios. Role-play with a friend or use our resources to nail it!
✨Tip Number 3
Don’t shy away from asking questions during your interview! Show us you’re curious about the role and the team dynamics. This is your chance to find out how we work together to uphold privacy standards and support our members.
✨Tip Number 4
Apply through our website to ensure your application gets the attention it deserves. Plus, it’s a great way to show us you’re tech-savvy and comfortable using digital tools — something we value at Bumble!
We think you need these skills to ace Member Support Specialist, Data Protection (9-Month FTC)
Some tips for your application 🫡
Be Authentic: We want to hear your real voice! When you're writing your application, let your personality shine through. Avoid using AI to fabricate experiences; we value authenticity and want to understand your true skills and judgment.
Tailor Your Application: Make sure to customise your application for the Member Support Specialist role. Highlight your experience with data protection and customer support, and show us how you embody our values of Respect and Excellence in your work.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any errors and ensure that all information is accurate. This will demonstrate your commitment to quality and precision right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Bumble!
How to prepare for a job interview at Bumble
✨Know Your Stuff
Before the interview, make sure you brush up on GDPR and other relevant privacy regulations. Understanding these frameworks will show that you’re serious about compliance and can handle sensitive data with care.
✨Show Empathy
As a Member Support Specialist, empathy is key. Prepare examples of how you've handled difficult customer interactions in the past, focusing on how you maintained a human touch while adhering to policies.
✨Be Ready to Adapt
Bumble values agility, so think about times when you've had to adapt quickly to changing policies or procedures. Be ready to discuss how you approached these situations and what you learned from them.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team’s approach to quality improvement or how they handle high-risk cases. This shows your interest in the role and helps you gauge if it’s the right fit for you.