At a Glance
- Tasks: Support AI Moderation quality programs and ensure fair content moderation.
- Company: Join Bumble, a mission-driven company focused on healthy relationships.
- Benefits: Enjoy unlimited PTO, private health insurance, and a personal development budget.
- Other info: Collaborative global team with a commitment to diversity and inclusion.
- Why this job: Make a real impact on user trust and safety with innovative AI solutions.
- Qualifications: 3+ years in Trust & Safety with strong analytical skills and content moderation experience.
The predicted salary is between 50000 - 65000 £ per year.
At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As a Senior Operations Specialist — AI Enablement, you’ll support the end‑to‑end quality program for AI Moderation. You will ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously supporting improvements to quality standards, feedback loops, and regulatory alignment.
You’ll join a passionate global team that blends product insight with a deep commitment to people‑first design. Together, you’ll help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.
What you'll do:
- Support the execution of the AI Moderation QA framework across internal teams and BPO partners, helping to ensure consistent application of quality standards.
- Review the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems through a golden set QA methodology.
- Support structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams by sharing QA findings, validating model performance and identifying opportunities for improvement.
- Apply quality benchmarks and support improvement to moderation processes, tooling, and workflows to improve accuracy and efficiency.
- Analyze moderation data to identify trends, root causes, and quality issues that support performance improvement.
- Support consistent implementation of moderation policies by working closely with Operations, Policy, and Enablement teams.
- Share data‑driven findings from content reviews to support policy review and updates.
- Support adherence to regulatory requirements and community guidelines within moderation workflows.
- Support quality controls activities, including focused calibrations, targeted retraining initiatives, SOP clarifications, and structured model performance feedback.
- Track and monitor the effectiveness of implemented corrective actions, share results to support improvements in moderation accuracy and quality.
- Collaborate cross‑functionally to support the effective use of AI systems within moderation workflows, balancing automation efficiency with human oversight.
- Additionally, support the Quality Manager with the CX AI Agent QA Program.
About you:
- 3+ years of experience in Trust & Safety, with specific hands‑on experience in content moderation operations and quality management.
- Familiarity with moderation systems and conversational AI tools, and understanding of the interplay between human review and machine learning models.
- Strong analytical skills with experience digesting large data sets and complex policies into clear, actionable insights.
- Experience in data analysis and reporting is required.
- Understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles.
- Comfortable working with moderation, CX, QA tools and platforms, with the ability to quickly adapt to new software systems and evolving workflows.
- Strong appreciation for calibration, consistency, and objective scoring in QA programs, with pride in surfacing concise, meaningful insights that drive measurable impact.
- Ability to work across global teams and with BPO partners, demonstrating ownership and accountability.
- You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth — modelling Bumble’s values of Respect and Curiosity.
Benefits & Perks:
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
Final Compensation: Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job‑related considerations.
Inclusion at Bumble Inc.: Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help.
Senior Operations Specialist, AI Enablement in London employer: Bumble
At Bumble, we pride ourselves on fostering a work environment that champions kindness, respect, and genuine connection. As a Senior Operations Specialist in AI Enablement, you'll be part of a passionate global team dedicated to enhancing user trust through innovative technology. With a strong focus on employee growth, our benefits include an annual learning budget, private medical and dental insurance, unlimited PTO, and a commitment to inclusivity, making Bumble an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Specialist, AI Enablement in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Bumble or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Bumble's mission and values. Show us how your experience aligns with creating safe and supportive environments. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice makes perfect! Mock interviews can help you articulate your thoughts clearly. Focus on your analytical skills and how you've tackled challenges in past roles — we want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in being part of our team.
We think you need these skills to ace Senior Operations Specialist, AI Enablement in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Operations Specialist role. Highlight your experience in Trust & Safety and content moderation, showing us how your skills align with our mission at Bumble.
Showcase Your Analytical Skills:We love data-driven insights! When writing your application, include examples of how you've used analytical skills to improve processes or quality standards in previous roles. This will help us see your potential impact on our team.
Emphasise Collaboration:Since this role involves working with various teams, share experiences that demonstrate your ability to collaborate effectively. We want to know how you’ve worked cross-functionally to achieve common goals!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Bumble family!
How to prepare for a job interview at Bumble
✨Know the Mission
Before your interview, take some time to really understand Bumble's mission of creating healthy and equitable relationships. Think about how your experience aligns with this mission, especially in terms of trust and safety. Being able to articulate how you can contribute to this goal will show your genuine interest in the role.
✨Familiarise Yourself with AI Moderation
Since the role focuses on AI moderation, brush up on your knowledge of moderation systems and conversational AI tools. Be prepared to discuss your hands-on experience in content moderation operations and how you've ensured quality management in previous roles. This will demonstrate your technical understanding and readiness for the position.
✨Data Analysis is Key
Given the emphasis on analysing moderation data, come equipped with examples of how you've used data to identify trends and improve processes. Highlight specific instances where your analytical skills led to actionable insights that enhanced quality standards or operational efficiency.
✨Show Your Collaborative Spirit
Bumble values collaboration across global teams, so be ready to share examples of how you've worked effectively with others, including BPO partners. Discuss how you embrace feedback and model ownership in your work. This will reflect your alignment with Bumble’s values of respect and curiosity, making you a strong cultural fit.
