At a Glance
- Tasks: Ensure AI interactions are empathetic and accurate while enhancing user experience.
- Company: Join Bumble, a leader in creating healthy relationships through technology.
- Benefits: Inclusive workplace, flexible hours, and opportunities for personal growth.
- Other info: Diverse team culture that values respect, curiosity, and collaboration.
- Why this job: Shape the future of AI in customer service and make a real difference.
- Qualifications: Experience in customer service and familiarity with AI systems preferred.
The predicted salary is between 30000 - 42000 £ per year.
At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy.
As an Operations Specialist — AI Enablement, you will play a vital role in shaping the quality of our AI-powered customer interactions. Your work will help ensure that our AI support agents uphold Bumble's standards of empathy, inclusion, and accuracy while providing swift, high-quality support to our community.
You will join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you will help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.
What you will do:
- Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble's processes, quality standards, tone and community policies.
- Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback.
- Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach.
- Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience.
- Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency.
- Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement.
- Operate CX QA tools and systems (such as Zendesk QA, and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements.
- Embrace and apply AI tools confidently in daily work — learning to interpret AI behaviour, understand model limitations, and engage with AI insights with curiosity and accountability.
- Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset — living Bumble's values of Courage and Curiosity every day.
About You:
- You have some experience in customer service within a fast-paced, service-oriented environment, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Familiarity with conversational AI systems and chatbots.
- You have a sharp eye for detail and can objectively evaluate conversations against process and policy standards.
- Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial.
- You are comfortable working with digital tools and platforms and can quickly adapt to new software systems.
- You understand the importance of calibration and consistency in QA scoring and will take pride in surfacing concise and meaningful insights to improve the customer experience.
- You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth — modelling Bumble's values of Respect and Curiosity.
About Us:
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the centre and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
Inclusion at Bumble Inc.:
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We are happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring:
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarise conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team's efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you would prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you would like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Operations Specialist, AI Enablement in London employer: Bumble
At Bumble, we pride ourselves on fostering a vibrant and inclusive work culture that champions kindness, respect, and genuine connection. As an Operations Specialist in AI Enablement, you'll be part of a passionate global team dedicated to enhancing user experiences through innovative technology, with ample opportunities for personal and professional growth. Our commitment to diversity and employee well-being, combined with our focus on collaboration and continuous improvement, makes Bumble an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist, AI Enablement in London
✨Tip Number 1
Get to know Bumble's mission and values inside out. When you understand what they stand for, you can tailor your conversations to show how you embody those principles. This will help you connect on a deeper level during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience with customer service and AI systems.
✨Tip Number 3
Don’t just focus on your skills; share stories that highlight your adaptability and teamwork. Bumble values collaboration, so showcasing how you've worked well with others will resonate with the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Bumble community.
We think you need these skills to ace Operations Specialist, AI Enablement in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Specialist role. Highlight your experience in customer service and any familiarity with AI systems, as this will show us you're a great fit for the team.
Showcase Your Attention to Detail:Since this role involves quality assurance, it's crucial to demonstrate your sharp eye for detail. Use specific examples in your application that showcase how you've evaluated processes or maintained standards in previous roles.
Embrace Bumble's Values:We love candidates who resonate with our values of Courage and Curiosity. In your application, share how you've embodied these values in your work or personal life, especially in collaborative settings.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you'll have access to all the latest updates about the hiring process!
How to prepare for a job interview at Bumble
✨Know Bumble's Mission
Before your interview, take some time to really understand Bumble's mission of creating healthy and equitable relationships. This will help you align your answers with their values and show that you're genuinely interested in contributing to their goals.
✨Familiarise Yourself with AI Tools
Since the role involves working with AI-powered customer interactions, brush up on your knowledge of conversational AI systems and chatbots. Be ready to discuss any relevant experience you have and how you can leverage these tools to enhance user experience.
✨Prepare for Quality Assurance Questions
Expect questions about quality assurance processes and how you would evaluate AI conversations against Bumble's standards. Think of specific examples from your past experiences where you've ensured quality and consistency, and be prepared to share those insights.
✨Embrace Feedback and Collaboration
Bumble values collaboration and ownership, so be ready to discuss how you handle feedback and work within a team. Share examples of how you've adapted your approach based on input from others, and highlight your commitment to continuous improvement.
