Enforcement Appeals Specialist in London

Introduction to Role & TeamBumble Inc. is looking for an Enforcement Appeals Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.

In this position, you will investigate and respond to members' appeals as a result of account restrictions and content moderation. You will help uphold Bumble Inc.'s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material.

Trust and safety are embedded in Bumble Inc.'s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes centralized and dedicated teams focused on: Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships.

Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms.

Supporting members who experience safety incidents in a trauma-informed, empathetic manner.

This role will be based in London, UK reporting to the Enforcement Appeals Manager.

Please note: This position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

What You'll DoReview and take action on members' appeals for content removals, account bans, or other enforcement actions in a timely and accurate manner.

Provide high-touch, trauma-informed safety support to members who have experienced safety incidents.

Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases.

Help enforce Bumble Inc.'s policies by reviewing and processing accounts and content flagged for safety violations.

Participate in on-call rotations, including nights, weekends, and holidays, as needed.

About YouHave 2–4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment. Have demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm.

Have experience handling high-touch safety escalations, particularly those involving vulnerable individuals.

Have excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses.

Have experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows (preferred).Are able to work independently, prioritize urgent tasks, and make sound judgment calls under pressure.

Have proficiency in Spanish, Portuguese, French, or another second language (preferred).Are passionate about Bumble's mission and values.

Are empathetic, resilient, and comfortable working in emotionally challenging situations.

Have a strong understanding of online safety issues and best practices in Trust & Safety.

Are detail-oriented and able to balance efficiency with thoughtful decision-making.

Are comfortable working flexible hours to support global teams and participating in on-call shifts, including evenings, weekends, and holidays.

Benefits & PerksAnnual personal learning & development budgetPrivate Medical Insurance (PMI)Private Dental InsuranceBabylon Health appMental health supportEnhanced parental leave, including a highly competitive maternity packageUnlimited PTOSubsidised gym membership'Double matched' pension contributions up to 6%Premium App AccessAbout UsBumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections.

Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests.

Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. AI FluencyAI is important to us. We're excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.

We encourage you to use AI responsibly as you prepare your application. Please don't use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us. Final CompensationWill be determined based on factors such as the selected candidate's qualifications, relevant experience, skill set, and other job-related considerations.

Inclusion at Bumble Inc. Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).AI in Bumble Inc. HiringAt Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations.

Importantly, all hiring decisions are made by people. AI is used only to support our team's efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you'd prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation.

Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you'd like a transcription or summary deleted, please contact your recruiter directly.

Fraudulent Candidate DetectionOur applicant tracking system analyzes signals relating to device, IP, email, and phone data associated with each application to protect applicants and our hiring process from fraudulent applications. These signals provide indicators for internal review only and do not constitute a definitive determination of identity or intent. No applicant is rejected, advanced, or otherwise affected based solely on this analysis without human reviewFor further information on how we hold and manage your data, please refer to our Privacy Policy.

LocationUK LondonEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Experience & TrustMember Safety