At a Glance
- Tasks: Automate billing operations and improve workflows using modern AI tools.
- Company: Join a forward-thinking company focused on innovation and inclusivity.
- Benefits: Enjoy unlimited PTO, private health insurance, and a personal development budget.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by streamlining processes and enhancing team efficiency.
- Qualifications: 3-5 years in technical operations with hands-on automation experience.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for a detail‑oriented, technically capable specialist to help us work smarter across our billing operations, pricing configuration, and fraud monitoring workflows. This isn't a role to build a new AI platform from scratch, it's about embedding yourself in our existing processes, understanding where the friction is, and using modern AI tooling to reduce manual, repetitive work so our team can focus on higher‑value activities.
You’ll split your time roughly 60/40 between hands‑on automation delivery and operational support, with the operational side serving as your window into the workflows you’ll be improving.
What You’ll Do- Automation & Tooling (primary focus)
- Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
- Build lightweight AI‑powered tools, scripts, and workflows using modern tooling (e.g., Claude, OpenAI APIs) to reduce manual, repetitive tasks.
- Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
- Iterate and improve automation based on real‑world usage and team feedback.
- Document automation logic and processes clearly to ensure auditability and smooth handover.
- Operational Support
- Provide day‑to‑day support across billing configuration tasks (e.g., pricing setup, product catalogue updates, promotions) with high attention to accuracy.
- Help triage and resolve billing‑related issues: customer, internal, and partner‑facing, while building automated solutions to reduce ticket volumes over time.
- Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
- Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.
- 3–5 years of experience in technical operations, workflow automation, with demonstrable hands‑on delivery, particularly with LLM integrations, scripting, or operational tooling.
- Comfortable using AI APIs (e.g., Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge.
- Strong analytical and problem‑solving skills; able to look at a messy manual process and see a path to automating it.
- Exceptional attention to detail and process discipline.
- Good communicator with the ability to work across both technical and non‑technical stakeholders.
- Self‑directed and comfortable operating in an agile environment with evolving priorities.
- Exposure to billing systems, subscription models or payments.
- Experience working in or alongside ops teams, not just engineering.
- Familiarity with tools like Jira and internal workflow tooling.
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- 'Double matched' pension contributions up to 6%
- Premium App Access
Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job‑related considerations.
Inclusion and DiversityBumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI Workflow Specialist - 6 Month FTC in London employer: Bumble
As an AI Workflow Specialist at Bumble Inc., you'll join a forward-thinking team dedicated to enhancing operational efficiency through innovative automation solutions. With a strong emphasis on employee growth, the company offers a generous personal learning budget, unlimited PTO, and comprehensive health benefits, all within a supportive and inclusive work culture that values diversity and collaboration. Located in a dynamic environment, this role provides the unique opportunity to make a meaningful impact while working alongside talented professionals in a rapidly evolving field.
StudySmarter Expert Advice🤫
We think this is how you could land AI Workflow Specialist - 6 Month FTC in London
✨Join Industry Meetups
Get stuck into automation and control systems meetups in your area. Not only will you learn a ton, but it's a fantastic way to meet professionals who are already in the field. You never know who might know about temporary roles at companies like Bumble or elsewhere!
✨Use Niche Job Boards
While big job boards are fine, don’t overlook niche sites focused specifically on automation and control systems. Websites like ControlGlobal or Automation.com often post temporary roles that might not make it to mainstream sites. Keep an eye out there to snag a role that fits your skills!
✨Engage in Online Communities
Get involved in online forums and communities focused on automation and control systems. Platforms like Reddit or LinkedIn groups can be goldmines for job leads and insider tips. Plus, you'll be mingling with experts who can give you insights about companies like Bumble.
✨Flexible Availability is Key
Since you're looking at temporary work, make sure to highlight your flexibility and quick-start ability. In industries like automation, needs can pop up unexpectedly, so being ready to jump in can set you apart from others. Remember, we recommend applying directly through our website for the freshest updates!
We think you need these skills to ace AI Workflow Specialist - 6 Month FTC in London
Some tips for your application 🫡
Highlight Your Technical Skills:When applying for a role in automation and control systems, make sure your CV showcases your specific technical skills. Include programming languages, control system software, and any relevant hardware experience. We've seen that hands-on experience with PLCs or SCADA systems can really make your application pop!
Tailor Your Portfolio:Since this is a temporary role, we recommend including a portfolio that highlights your past projects or any relevant troubleshooting experiences. Showcase your problem-solving skills in action—this could give you an edge in demonstrating your capability to adapt quickly to the team at Bumble.
Show Off Your Flexibility:Temporary positions often require quick learning and adaptability. In your cover letter, express your eagerness to jump in and contribute right from the get-go. Highlight any previous short-term roles where you adapted to new systems or teams swiftly; it's all about that 'can-do' attitude!
Don’t Forget to Highlight Certifications:In automation-control-systems, having certifications is a big deal! Be sure to list any relevant qualifications clearly on your CV—whether that's in PLC programming, industrial automation, or safety standards. This can really show that you’re not just experienced but also committed to your professional development.
How to prepare for a job interview at Bumble
✨Showcase Your Technical Know-How
In the automation control systems field, it's crucial to flaunt your technical skills. Be prepared to discuss your experience with specific programming languages or tools like PLCs, SCADA systems, or HMI software. If you have hands-on projects, bring a portfolio that highlights your work; it'll speak volumes about your capabilities.
✨Expect Scenario-Based Questions
During your interview for this temporary role, be ready to tackle scenario-based questions. The interviewer might want to see how you would handle specific troubleshooting or design challenges in automation systems. Think of examples from your past experience where you had to solve a problem or implement a complex system.
✨Flexibility is Key
Given that this position is temporary, it’s vital to express your adaptability and enthusiasm for short-term projects. Be ready to discuss your willingness to learn quickly and pick up new technologies or processes. Emphasise how you've thrived in past temporary roles or internships and what you learnt from those experiences.
✨Demonstrate Your Understanding of Industry Standards
Ensure you're familiar with industry standards and regulations related to automation control systems. Talk about any relevant certifications you hold or ongoing education you've pursued. Showing that you’re knowledgeable about compliance and safety standards can give you an edge in the interview at Bumble.
