At a Glance
- Tasks: Lead investigations into abuse patterns and improve safety systems for millions of users.
- Company: Bumble, a mission-driven company focused on healthy relationships and community safety.
- Benefits: Competitive salary, unlimited PTO, wellness benefits, and 401k matching.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact on user safety while working with innovative AI tools.
- Qualifications: 3-5 years in Trust & Safety or content moderation, strong analytical skills required.
The predicted salary is between 64000 - 76000 £ per year.
At Bumble, our mission is to create a world where all relationships are healthy and equitable and that starts with building a safe, respectful, and empowering environment for our community. Within the Trust & Customer Experience function, the Integrity Operations team plays a critical role in protecting that experience at scale, identifying and addressing harmful behaviours while continuously strengthening our systems. As a Senior Integrity Operations Specialist within the Scaled Abuse team, you will take on some of the most complex and evolving challenges in Trust & Safety.
You'll investigate sophisticated abuse patterns, shape how we respond to emerging threats, and help build the operational foundations that keep our platforms safe as we grow. This role calls for curiosity and courage, the ability to question assumptions, explore new approaches, and act decisively in ambiguous situations, while always grounding decisions in respect for our users and each other. You’ll work closely with cross‑functional partners across engineering, product, and policy, using data, tooling, and increasingly AI‑enabled workflows to improve how we detect, investigate, and prevent abuse at scale. Your work will directly impact the safety and trust of millions of people using Bumble every day.
What You’ll Do
- Lead complex, high‑impact investigations into scaled abuse, identifying coordinated networks and behaviours that bypass standard moderation systems.
- Document investigation insights and tooling feedback, including observed gaps in policies, workflows, and detection systems, to be shared with cross‑functional partners for continuous operational and process improvement.
- Assist in creating scalable operational playbooks for new moderation tools and workflows, ensuring consistency and quality in decision‑making.
- Analyse large datasets to uncover trends in scam, spam, and abuse patterns, conducting root‑cause analyses to inform prevention strategies.
- Support onboarding and development of new specialists by sharing expertise, providing guidance on complex cases, and embedding high standards of operational excellence.
- Collaborate with global Trust & Safety and Customer Experience teams to deploy initiatives that improve efficiency, quality, and user outcomes.
- Leverage AI tools to enhance investigation speed, pattern detection, and decision quality, while applying human judgement to ensure responsible, fair, and accurate outcomes.
About You
- Typically requires 3-5 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Proven experience in content moderation or Trust & Safety for a consumer‑facing platform, with a focus on complex or scaled investigations beyond one‑to‑one reporting.
- Strong analytical capability, with experience using quantitative and qualitative data to inform decisions, identify trends, and drive operational improvements.
- Experience collaborating cross‑functionally with teams such as policy, product, and engineering, and influencing outcomes through clear communication and insight.
- Demonstrated ability to work independently, take ownership of ambiguous problems, and see initiatives through from insight to impact.
- Skilled in building and iterating on processes, with a mindset of continuous improvement and operational excellence.
- Comfortable evaluating technical solutions and contributing informed feedback to improve tools and systems.
- Experience using or adapting to AI‑powered tools to improve workflows, alongside a thoughtful approach to accuracy, bias, and responsible use of AI.
- Proficiency in Spanish, French, or another language is a plus.
Benefits & Perks
- Insurance: Medical/dental/vision, 30‑day eligibility.
- Unlimited PTO + 1 company‑wide week off + Focus Fridays every week.
- Fully paid life and long‑term disability insurance.
- 401k with 4% company match if you contribute 6%, 90‑day eligibility.
- Monthly wellness benefit and access to Noom, Unmind, and Your Money Line.
- Maternity and fertility benefit + 26 week paid parental leave.
- Premium App Access.
Bumble Inc. is an equal‑opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help.
Senior Integrity Ops Lead, Scaled Abuse employer: Bumble Inc.
At Bumble, we pride ourselves on fostering a safe and inclusive work environment that empowers our employees to thrive. As a Senior Integrity Ops Lead, you'll benefit from unlimited PTO, comprehensive health insurance, and a strong commitment to employee growth through continuous learning and collaboration with cross-functional teams. Our culture values curiosity and courage, ensuring that you can make a meaningful impact while working alongside passionate individuals dedicated to creating healthy relationships for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Integrity Ops Lead, Scaled Abuse
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Bumble or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Bumble's mission and values. Show us how your experience aligns with creating safe and respectful environments. We love candidates who are genuinely passionate about our goals!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to Trust & Safety. We want to see how you think on your feet and approach complex challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Bumble team!
We think you need these skills to ace Senior Integrity Ops Lead, Scaled Abuse
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! We want to see how you question assumptions and explore new approaches. Share examples of how you've tackled complex problems in the past.
Highlight Your Analytical Skills:Make sure to showcase your analytical capabilities. Use specific examples where you've used data to inform decisions or identify trends. This is key for us as we look for someone who can drive operational improvements.
Emphasise Collaboration:We love teamwork! In your application, mention any cross-functional collaborations you've been part of. Highlight how you communicated insights and influenced outcomes with different teams, like policy or engineering.
Be Authentic:Don't be afraid to show your personality! We value respect and authenticity, so let your true self come through in your writing. Apply through our website and make sure your application reflects who you are.
How to prepare for a job interview at Bumble Inc.
✨Know the Mission
Before your interview, dive deep into Bumble's mission of creating healthy and equitable relationships. Understand how the Integrity Operations team fits into this vision and be ready to discuss how your values align with theirs.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to identify trends or solve complex problems. Highlight your experience in content moderation or Trust & Safety, especially in high-impact investigations, as this will resonate well with the interviewers.
✨Collaborate and Communicate
Since this role involves working cross-functionally, think of instances where you've successfully collaborated with teams like engineering or product. Be ready to share how you influenced outcomes through clear communication and insight.
✨Embrace Curiosity and Courage
Demonstrate your ability to question assumptions and explore new approaches. Prepare to discuss how you've tackled ambiguous problems in the past and how you can apply that mindset to the challenges at Bumble.
