At a Glance
- Tasks: Support members by resolving account and data-related requests with empathy and precision.
- Company: Join Bumble, the Love Company, dedicated to building healthy relationships.
- Benefits: Enjoy a competitive salary, private health insurance, unlimited PTO, and a personal development budget.
- Other info: Be part of an inclusive team that values authenticity and continuous learning.
- Why this job: Make a real impact on member safety and trust while working in a dynamic environment.
- Qualifications: Experience in customer support or compliance, with strong attention to detail and empathy.
The predicted salary is between 30000 - 40000 £ per year.
At Bumble, we’re more than a dating app — we’re the Love Company. We exist to create a world where all relationships are healthy and equitable, and that starts with trust. The Trust & Safety team plays a critical role in protecting our community, safeguarding personal data, and ensuring members feel respected and supported at every step of their journey.
As a Compliance Specialist within Support Operations, you are a guardian of member trust. You’ll handle sensitive account and data-related requests with empathy, precision, and integrity — ensuring our processes uphold global privacy standards while maintaining a human touch. Your work directly impacts people’s sense of safety and confidence on our platform. In living our values of Respect and Excellence, you’ll apply thoughtful judgment, embrace continuous learning, and responsibly leverage AI-powered tools to support accurate, fair, and timely outcomes.
What You’ll Do
- Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks.
- Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution.
- Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records.
- Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment.
- Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business.
- Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution.
- Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact.
- Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve.
About You
- Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Experience in customer support, compliance operations, Trust & Safety, or environments involving sensitive data handling.
- Working knowledge of privacy and data protection principles (e.g., GDPR or similar regulatory frameworks) and comfort applying structured policies to real-world scenarios.
- Strong attention to detail with the ability to manage multiple cases in a fast-paced, SLA-driven environment while maintaining high quality standards.
- Confident using case management systems, internal operational tools, and AI-enabled workflows to support accuracy and efficiency.
- Demonstrates Respect and Excellence by balancing empathy for members with consistent policy adherence.
- Comfortable escalating when something feels unclear or high-risk, showing sound judgment and ownership.
- Curious and growth-oriented, actively incorporating feedback, collaborating with purpose, and adapting processes with an agile mindset as tools and policies evolve.
About Us
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
AI Fluency
AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.
Final Compensation
Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- Double matched pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.
For further information on how we hold and manage your data, please refer to our Privacy Policy.
Member Support Specialist, Data Protection (9-Month FTC) employer: Bumble Inc.
At Bumble, we pride ourselves on being more than just a workplace; we are a community dedicated to fostering healthy relationships and trust. Our inclusive culture promotes continuous learning and personal growth, offering employees generous benefits such as private medical and dental insurance, unlimited PTO, and a personal development budget. Located in a vibrant environment, our team members enjoy the unique advantage of working for a pioneering company that values empathy, integrity, and innovation in every aspect of their role.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Specialist, Data Protection (9-Month FTC)
✨Tip Number 1
Get to know Bumble's values and mission inside out. When you’re chatting with us, show how your personal values align with creating healthy relationships and trust. It’s all about making that connection!
✨Tip Number 2
Practice your responses to common interview questions, especially those around handling sensitive data and member support. We want to see your empathy and problem-solving skills shine through!
✨Tip Number 3
Don’t shy away from asking questions during the interview. Show us you’re curious about our processes and how we maintain compliance. It demonstrates your interest and helps you stand out!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Member Support Specialist, Data Protection (9-Month FTC)
Some tips for your application 🫡
Be Authentic:We want to hear your true self in your application. Don’t be tempted to use AI to fabricate experiences; instead, share your genuine skills and stories that reflect who you are.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Member Support Specialist. Show us how your background in customer support or compliance makes you a great fit!
Show Your Empathy:Since this role is all about member trust and support, let your empathy shine through in your written application. Use examples that demonstrate your ability to handle sensitive situations with care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Bumble Inc.
✨Know Your Stuff
Familiarise yourself with GDPR and other privacy regulations. Understand how they apply to the role of a Member Support Specialist. This will show that you’re not just interested in the job, but that you’re also knowledgeable about the key issues at play.
✨Show Empathy
Since this role involves handling sensitive data and member requests, practice demonstrating empathy during your interview. Think of examples where you've resolved complex issues while keeping the member's feelings in mind. This will highlight your ability to balance policy adherence with a human touch.
✨Be Ready to Discuss Tools
Brush up on your experience with case management systems and AI tools. Be prepared to discuss how you’ve used these technologies in past roles to improve efficiency and accuracy. Bumble values tech-savvy candidates who can leverage these tools effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the Trust & Safety team and how they handle high-risk cases. This shows your genuine interest in the role and helps you understand the company’s approach to member safety and data protection.
