At a Glance
- Tasks: Lead investigations into complex abuse patterns and improve safety systems.
- Company: Join Bumble, a mission-driven company focused on healthy relationships.
- Benefits: Enjoy unlimited PTO, wellness benefits, and competitive salary.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact on user safety for millions of Bumble users.
- Qualifications: 3-5 years in Trust & Safety or content moderation, strong analytical skills.
The predicted salary is between 60000 - 71000 £ per year.
At Bumble, our mission is to create a world where all relationships are healthy and equitable and that starts with building a safe, respectful, and empowering environment for our community. Within the Trust & Customer Experience function, the Integrity Operations team plays a critical role in protecting that experience at scale, identifying and addressing harmful behaviours while continuously strengthening our systems.
As a Senior Integrity Operations Specialist within the Scaled Abuse team, you will take on some of the most complex and evolving challenges in Trust & Safety. You'll investigate sophisticated abuse patterns, shape how we respond to emerging threats, and help build the operational foundations that keep our platforms safe as we grow. This role calls for curiosity and courage, the ability to question assumptions, explore new approaches, and act decisively in ambiguous situations, while always grounding decisions in respect for our users and each other.
You’ll work closely with cross‑functional partners across engineering, product, and policy, using data, tooling, and increasingly AI‑enabled workflows to improve how we detect, investigate, and prevent abuse at scale. Your work will directly impact the safety and trust of millions of people using Bumble every day.
What You’ll Do
- Lead complex, high‑impact investigations into scaled abuse, identifying coordinated networks and behaviours that bypass standard moderation systems.
- Document investigation insights and tooling feedback, including observed gaps in policies, workflows, and detection systems, to be shared with cross‑functional partners for continuous operational and process improvement.
- Assist in creating scalable operational playbooks for new moderation tools and workflows, ensuring consistency and quality in decision‑making.
- Analyse large datasets to uncover trends in scam, spam, and abuse patterns, conducting root‑cause analyses to inform prevention strategies.
- Support onboarding and development of new specialists by sharing expertise, providing guidance on complex cases, and embedding high standards of operational excellence.
- Collaborate with global Trust & Safety and Customer Experience teams to deploy initiatives that improve efficiency, quality, and user outcomes.
- Leverage AI tools to enhance investigation speed, pattern detection, and decision quality, while applying human judgement to ensure responsible, fair, and accurate outcomes.
About You
- Typically requires 3-5 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Proven experience in content moderation or Trust & Safety for a consumer‑facing platform, with a focus on complex or scaled investigations beyond one‑to‑one reporting.
- Strong analytical capability, with experience using quantitative and qualitative data to inform decisions, identify trends, and drive operational improvements.
- Experience collaborating cross‑functionally with teams such as policy, product, and engineering, and influencing outcomes through clear communication and insight.
- Demonstrated ability to work independently, take ownership of ambiguous problems, and see initiatives through from insight to impact.
- Skilled in building and iterating on processes, with a mindset of continuous improvement and operational excellence.
- Comfortable evaluating technical solutions and contributing informed feedback to improve tools and systems.
- Experience using or adapting to AI‑powered tools to improve workflows, alongside a thoughtful approach to accuracy, bias, and responsible use of AI.
- Proficiency in Spanish, French, or another language is a plus.
Benefits & Perks
- Insurance: Medical/dental/vision, 30‑day eligibility.
- Unlimited PTO + 1 company‑wide week off + Focus Fridays every week.
- Fully paid life and long‑term disability insurance.
- 401k with 4% company match if you contribute 6%, 90‑day eligibility.
- Monthly wellness benefit and access to Noom, Unmind, and Your Money Line.
- Maternity and fertility benefit + 26 week paid parental leave.
- Premium App Access.
Inclusion at Bumble Inc.
Bumble Inc. is an equal‑opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help.
Senior Integrity Ops Lead, Scaled Abuse in London employer: Bumble Inc.
At Bumble, we pride ourselves on fostering a safe and inclusive work environment where every employee can thrive. As a Senior Integrity Ops Lead, you'll be part of a dynamic team dedicated to protecting our community while enjoying benefits like unlimited PTO, comprehensive health insurance, and a strong commitment to professional growth. Our culture encourages curiosity and collaboration, making it an ideal place for those looking to make a meaningful impact in Trust & Safety.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Integrity Ops Lead, Scaled Abuse in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Bumble or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Bumble's mission and values. Show us how your experience aligns with creating safe and respectful environments. We love candidates who are genuinely passionate about our goals!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to Trust & Safety. We want to see how you think on your feet and approach complex challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Bumble team!
We think you need these skills to ace Senior Integrity Ops Lead, Scaled Abuse in London
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've tackled complex problems in the past, especially in Trust & Safety. We love seeing candidates who question assumptions and explore new approaches.
Be Data-Driven:Since this role involves analysing large datasets, make sure to highlight your analytical skills. Use specific examples where you've used data to inform decisions or identify trends. This will show us that you can handle the analytical side of the job!
Collaborate Like a Pro:We value teamwork, so don’t forget to mention your experience working with cross-functional teams. Share stories about how you’ve influenced outcomes through clear communication and collaboration. It’s all about building those connections!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bumble Inc.
✨Understand the Mission
Before your interview, take some time to really understand Bumble's mission of creating healthy and equitable relationships. Think about how your values align with this mission and be ready to discuss specific examples from your past experiences that demonstrate your commitment to safety and respect in user interactions.
✨Showcase Your Analytical Skills
As a Senior Integrity Ops Lead, you'll need strong analytical capabilities. Prepare to discuss how you've used data to identify trends or solve complex problems in previous roles. Bring examples of how you've conducted root-cause analyses and what impact your findings had on operational improvements.
✨Highlight Cross-Functional Collaboration
This role involves working closely with various teams like engineering and product. Be ready to share experiences where you successfully collaborated across functions. Discuss how you communicated insights and influenced outcomes, as this will show your ability to work effectively in a team-oriented environment.
✨Embrace Curiosity and Courage
Bumble values curiosity and the courage to question assumptions. Prepare to talk about a time when you faced an ambiguous situation and how you navigated it. Highlight your willingness to explore new approaches and how you grounded your decisions in respect for users, which is crucial for this role.
