At a Glance
- Tasks: Automate billing operations and improve workflows using modern AI tools.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy unlimited PTO, private health insurance, and a personal development budget.
- Other info: Inclusive workplace that supports diverse backgrounds and offers excellent career growth.
- Why this job: Make a real impact by streamlining processes and enhancing team efficiency.
- Qualifications: 3-5 years in technical operations with hands-on automation experience.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
We're looking for a detail-oriented, technically capable specialist to help us work smarter across our billing operations, pricing configuration, and fraud monitoring workflows. This isn't a role to build a new AI platform from scratch, it's about embedding yourself in our existing processes, understanding where the friction is, and using modern AI tooling to reduce manual, repetitive work so our team can focus on higher-value activities. You'll split your time roughly 60/40 between hands-on automation delivery and operational support, with the operational side serving as your window into the workflows you'll be improving.
What You'll Do
- Automation & Tooling (primary focus)
- Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
- Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks.
- Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
- Iterate and improve automation based on real-world usage and team feedback.
- Document automation logic and processes clearly to ensure auditability and smooth handover.
- Operational Support
- Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy.
- Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time.
- Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
- Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.
What We're Looking For
- 3-5 years of experience in technical operations, workflow automation, with demonstrable hands‑on delivery, particularly with LLM integrations, scripting, or operational tooling.
- Comfortable using AI APIs (e.g. Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge.
- Strong analytical and problem‑solving skills; able to look at a messy manual process and see a path to automating it.
- Exceptional attention to detail and process discipline.
- Good communicator with the ability to work across both technical and non-technical stakeholders.
- Self‑directed and comfortable operating in an agile environment with evolving priorities.
Nice to Have
- Exposure to billing systems, subscription models or payments.
- Experience working in or alongside ops teams, not just engineering.
- Familiarity with tools like Jira and internal workflow tooling.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- 'Double matched' pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI Workflow Specialist - 6 Month FTC in London employer: Bumble Inc.
At Bumble Inc., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an AI Workflow Specialist, you'll benefit from a generous personal learning budget, comprehensive health insurance, and unlimited PTO, all while working in a collaborative environment that values innovation and continuous improvement. Our commitment to employee growth and well-being, combined with our focus on meaningful automation solutions, makes us an exceptional employer for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land AI Workflow Specialist - 6 Month FTC in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills align with the role. Use specific examples from your experience to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace AI Workflow Specialist - 6 Month FTC in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with AI APIs and automation tools in your application. We want to see how you've used these skills in real-world scenarios, so don't hold back on the details!
Be Detail-Oriented:Since we're looking for someone with exceptional attention to detail, ensure your application is free from typos and errors. A well-structured application reflects your ability to maintain high standards in your work.
Communicate Clearly:Your application should demonstrate your communication skills. Use clear and concise language to explain your experiences and how they relate to the role. Remember, we value good communicators who can bridge the gap between technical and non-technical teams.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Bumble Inc.
✨Know Your Tools
Familiarise yourself with the AI tools mentioned in the job description, like Claude and OpenAI APIs. Be ready to discuss how you've used similar tools in past roles to automate processes or improve workflows.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified inefficiencies in previous jobs and successfully implemented automation solutions. Highlight your analytical skills and how you approach messy processes to streamline them.
✨Communicate Clearly
Since this role involves working with both technical and non-technical teams, practice explaining complex concepts in simple terms. Think of examples where you've had to bridge the gap between different stakeholders.
✨Be Agile and Adaptable
Demonstrate your ability to thrive in an agile environment by sharing experiences where you've adapted to changing priorities. Show that you're self-directed and can manage your time effectively while delivering results.
