At a Glance
- Tasks: Investigate safety concerns and provide compassionate support to Bumble members.
- Company: Join Bumble Inc., a leader in creating healthy relationships through innovative platforms.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference by ensuring member safety and well-being.
- Qualifications: Experience in Trust & Safety or customer support; compassion and sound judgment are key.
The predicted salary is between 29700 - 36300 £ per year.
Bumble Inc. is looking for an Integrity Operations Specialist to join our Trust Operations team. Trust and safety are central to Bumble’s mission to create a world where all relationships are healthy and equitable, and in this role you’ll help bring that mission to life by supporting members through some of their most sensitive and challenging experiences.
You’ll investigate safety concerns, review accounts and content against Bumble Inc.’s Community Guidelines, and provide compassionate, trauma-informed support to members who have experienced safety incidents. You’ll work across a range of complex and sensitive issues, using established policies, operational guidance, sound judgment, and AI-supported tools to reach fair and consistent outcomes. You’ll also collaborate closely with colleagues across Trust & Safety, Customer Experience, and Legal, taking ownership of cases and demonstrating our Bumble values of Respect, Curiosity, and Excellence in how you support our community and one another.
This role will be based in the U.S. and will report to the Senior Integrity Operations Manager. Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.
What you’ll do
- Investigate and take action on member reports and proactive detections involving safety concerns, including harassment, threats, non-consensual imagery, and other potential violations of Bumble Inc.’s Community Guidelines.
- Provide thoughtful, high-touch and trauma-informed support to members who have experienced safety incidents, demonstrating Respect and care while following established safety processes.
- Review accounts and content flagged for potential safety violations, applying policies and operational guidance consistently while using sound judgment to determine appropriate next steps.
- Manage sensitive and time-critical cases with attention to detail, taking ownership of your work and seeing cases through from initial review to an appropriate outcome.
- Collaborate purposefully with Trust & Safety, Customer Experience, Legal, and other partners to elevate and help resolve cases that require additional expertise or support.
- Identify recurring issues, patterns, and opportunities to improve workflows, sharing insights that can strengthen operational consistency and member safety.
- Use AI-supported tools and internal systems to improve efficiency and support decision-making, reviewing outputs critically for accuracy, bias, privacy, and fairness and applying human judgment before taking action.
- Participate in on-call rotations, including evenings, weekends, and holidays as needed, adapting with an agile mindset to support our global community.
About you
- Requires 1+ years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Bring experience in Trust & Safety, customer support, crisis response, content moderation, or another environment where you have handled sensitive or safety-related issues.
- Are comfortable reviewing potentially distressing content, including material relating to child exploitation, sexual or physical violence, suicide and self-harm, while approaching this work with care and professionalism.
- Communicate clearly and compassionately in writing and verbally, particularly when supporting vulnerable individuals or navigating sensitive situations.
- Apply sound judgment within established policies and processes, balancing efficiency with careful, consistent decision-making and demonstrating Bumble’s values of Respect and Excellence.
- Collaborate purposefully with colleagues, take ownership of your work, and maintain an agile mindset as priorities, cases, and operational needs evolve.
- Proficiency in Spanish, Portuguese, French, or another language in addition to English is welcomed but not required.
About Us
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
AI Fluency
AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.
Final Compensation
Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarise conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.
Fraudulent Candidate Detection
Our applicant tracking system analyses signals relating to device, IP, email, and phone data associated with each application to protect applicants and our hiring process from fraudulent applications. These signals provide indicators for internal review only and do not constitute a definitive determination of identity or intent. No applicant is rejected, advanced, or otherwise affected based solely on this analysis without human review.
For further information on how we hold and manage your data, please refer to our Privacy Policy.
Integrity Operations Specialist employer: Bumble Inc.
Bumble Inc. is an excellent employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with diverse teams, ensuring your contributions are impactful and valued. Join us to be part of a forward-thinking company that prioritises innovation and cultural relevance in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Integrity Operations Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bumble Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bumble Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Integrity Operations Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bumble Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Bumble Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bumble Inc.!
How to prepare for a job interview at Bumble Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
