At a Glance
- Tasks: Lead operations for sensitive content moderation, ensuring safety and harm reduction.
- Company: Join Bumble, a pioneer in building healthy relationships through innovative technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on user safety while working with cutting-edge AI and moderation tools.
- Qualifications: Experience in operations management and a passion for trust and safety.
The predicted salary is between 40000 - 48000 £ per year.
Every decision in our sensitive content workflow shapes whether people feel safe, respected, and empowered when they show up on Bumble. This role sits at the heart of our mission to build a world where all relationships are healthy and equitable by ensuring our moderation operations are consistent, scalable, and grounded in clear policy. You'll lead the Human-in-the-Loop layer of our image classification pipeline, partnering closely with Policy, Product, and Engineering to improve how we detect and reduce harm. Please note: this position involves exposure to sensitive and potentially graphic content.
What You’ll Do
- Lead the day-to-day operations for the Sensitive Content pillar, overseeing a team classifying images at scale to support safety and harm reduction outcomes.
- Own BPO and AI moderation vendor partnerships end-to-end: set expectations, run governance cadences, manage SLAs, and ensure delivery that meets operational targets.
- Translate sensitive content policy and taxonomies into clear, usable labeling guidance and moderation workflows; validate understanding through calibration, sampling, and feedback loops.
- Coordinate "special labeling" projects (e.g., taxonomy updates, new harm patterns, targeted quality lifts), ensuring we see things through from insight to impact with crisp timelines and measurable results.
- Drive operational quality: define quality measurement (e.g., sampling plans, inter-reviewer alignment, error themes), partner on training plans, and implement audits to reduce inconsistency.
- Partner cross-functionally with Policy, Product, and Engineering to continuously improve moderation tooling and pipeline design, bringing an agile mindset to iteration and change management.
- Build and report on operational performance metrics (quality, throughput, backlog health, cost/efficiency, escalation volumes), turning data into decisions and clear narratives for stakeholders.
- Own escalations and high-sensitivity issue handling for the pillar, balancing speed, member impact, and risk, while modelling disciplined execution and calm leadership under pressure.
About You
- Typically requires 4-6 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Experience leading large-scale vendor/BPO operations, including performance management, QA programs, and consistent delivery across distributed teams.
- Strong working knowledge of trust & safety policy taxonomies and how to operationalize them into labeling guidelines and moderation pipelines.
- Experience coordinating data labeling for AI safety / ML-driven systems (human review workflows, annotation standards, and data quality expectations).
- Comfortable with basic data analysis: building operational reporting, spotting trends, and explaining drivers clearly to cross-functional partners; SQL know-how is a strong plus.
- A people-first leader who can coach through ambiguity, set clear expectations, and create psychologically safe ways of working-grounded in Respect and Curiosity.
- Demonstrated ability to collaborate with purpose across Policy, Product, Engineering, QA/L&D, and vendor partners, while also taking ownership for outcomes.
- Thoughtful AI fluency: you understand where automation helps, where human judgment is essential, and how to continuously improve HITL quality without losing sight of member impact.
£50,000 - £60,000 a year
About Us
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring
At Bumble, we may use AI tools to support parts of our recruitment process - such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience - not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Integrity Operations Manager, Sensitive Content employer: Bumble Inc.
Bumble Inc. is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where all employees can thrive. With a strong commitment to employee growth and development, the company offers unique opportunities to lead impactful projects in a dynamic setting, particularly in the heart of London. By joining Bumble, you will be part of a mission-driven team dedicated to building healthy relationships while enjoying competitive benefits and a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Integrity Operations Manager, Sensitive Content
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Integrity Operations Manager, Sensitive Content
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Integrity Operations Manager role. Highlight your experience with sensitive content and moderation operations, as well as any relevant skills that align with our mission at Bumble.
Showcase Your Leadership Skills:We want to see how you lead teams and manage operations. Share specific examples of how you've successfully overseen large-scale projects or vendor partnerships, especially in trust and safety contexts.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the job. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at Bumble Inc.
✨Know Your Stuff
Before the interview, dive deep into Bumble's mission and values. Understand how they relate to sensitive content moderation and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in the role, but also in the company’s purpose.
✨Showcase Your Leadership Skills
As an Integrity Operations Manager, you'll need to demonstrate your ability to lead teams through challenging situations. Prepare examples of how you've successfully managed teams or projects, especially in high-pressure environments. Highlight your people-first approach and how you foster a psychologically safe workplace.
✨Be Data Savvy
Brush up on your data analysis skills! Be prepared to discuss how you've used data to drive decisions in past roles. If you have experience with SQL, mention it, as it could set you apart. Show that you can turn operational metrics into actionable insights.
✨Prepare for Sensitive Topics
Given the nature of the role, expect questions about handling sensitive content. Think about how you would approach difficult situations and maintain team morale. Practice articulating your thoughts on balancing speed and member impact while ensuring quality outcomes.
