At a Glance
- Tasks: Automate billing operations and improve workflows using modern AI tools.
- Company: Join Bumble Inc., a diverse and inclusive tech company.
- Benefits: Enjoy unlimited PTO, private health insurance, and a personal development budget.
- Other info: Flexible, agile environment with opportunities for growth and learning.
- Why this job: Make a real impact by streamlining processes and reducing manual work.
- Qualifications: 3-5 years in technical operations with hands-on automation experience.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
We're looking for a detail-oriented, technically capable specialist to help us work smarter across our billing operations, pricing configuration, and fraud monitoring workflows. This isn't a role to build a new AI platform from scratch, it's about embedding yourself in our existing processes, understanding where the friction is, and using modern AI tooling to reduce manual, repetitive work so our team can focus on higher-value activities. You'll split your time roughly 60/40 between hands-on automation delivery and operational support, with the operational side serving as your window into the workflows you'll be improving.
What You'll Do
- Automation & Tooling (primary focus)
- Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
- Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks.
- Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
- Iterate and improve automation based on real-world usage and team feedback.
- Document automation logic and processes clearly to ensure auditability and smooth handover.
- Operational Support
- Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy.
- Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time.
- Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
- Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.
What We're Looking For
- 3-5 years of experience in technical operations, workflow automation, with demonstrable hands‑on delivery, particularly with LLM integrations, scripting, or operational tooling.
- Comfortable using AI APIs (e.g. Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge.
- Strong analytical and problem‑solving skills; able to look at a messy manual process and see a path to automating it.
- Exceptional attention to detail and process discipline.
- Good communicator with the ability to work across both technical and non-technical stakeholders.
- Self‑directed and comfortable operating in an agile environment with evolving priorities.
Nice to Have
- Exposure to billing systems, subscription models or payments.
- Experience working in or alongside ops teams, not just engineering.
- Familiarity with tools like Jira and internal workflow tooling.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- 'Double matched' pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI Workflow Specialist - 6 Month FTC employer: Bumble Inc.
At Bumble Inc., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an AI Workflow Specialist, you'll benefit from a robust personal learning and development budget, comprehensive health insurance, and unlimited PTO, all while working in a collaborative environment that values innovation and operational excellence. Our commitment to employee growth and well-being, combined with our focus on meaningful automation solutions, makes us an exceptional employer for those seeking to make a real impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land AI Workflow Specialist - 6 Month FTC
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to automation and AI tools. Think about how you've tackled similar challenges in the past and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to make it personal and memorable.
We think you need these skills to ace AI Workflow Specialist - 6 Month FTC
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with AI APIs and automation tools in your application. We want to see how you've used these skills in real-world scenarios, so don't hold back on the details!
Be Detail-Oriented:Since this role requires exceptional attention to detail, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread before hitting submit.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled messy processes and turned them into streamlined workflows. We love seeing candidates who can think critically and creatively about automation!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Bumble Inc.
✨Know Your Tools
Familiarise yourself with the AI tools mentioned in the job description, like Claude and OpenAI APIs. Be ready to discuss how you've used similar technologies in past roles to automate processes or improve workflows.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled messy manual processes in the past. Highlight your analytical skills and how you identified automation opportunities that saved time and reduced risks.
✨Communicate Clearly
Since this role involves working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of examples where you successfully communicated across different teams.
✨Be Agile and Adaptable
Demonstrate your ability to thrive in an agile environment. Share experiences where you've had to adapt quickly to changing priorities and how you managed to deliver results despite the challenges.
