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- Tasks: Coordinate customer concerns and manage quality control for non-conforming products.
- Company: Bulten is a leading global fastener company focused on innovative and sustainable solutions.
- Benefits: Enjoy a competitive salary, 26.5 days holiday, and an 8% pension scheme from day one.
- Why this job: Join a dynamic team, tackle real-world challenges, and contribute to continuous improvement in quality.
- Qualifications: Experience in problem-solving, knowledge of quality tools, and a driving licence are essential.
- Other info: Work full-time nights, Monday to Thursday, with opportunities for travel across Europe.
The predicted salary is between 38400 - 57600 £ per year.
Review and coordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns and Bulten/customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Customer Quality matters.
Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required. Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements. Manage 8D for the non-conforming product raised by customer/s.
Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/is not). Product traceability via internal system (M3). Manage containment and inspection for customer related claims. Manage warranty complaints. Customer/s portal management for claims and Bulten performance. Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met.
Understanding and reading of customer drawing (GD&T). Understanding of measurement equipment. Weekly and monthly quality reports, in line with KPI’s. Tracking 8D progress and ensuring that KPI’s are met. Managing recharges and updates of the tracker. Number of complaints per customer (CPM). Actual quantities of the rejected parts by customer post containment/validation of product. Record cost of poor quality (COPQ). Manage Customer Specific Requirements in GUKSA.
Support the Sales organization in Customer Quality matters. To assist as required with any other reasonable request in line with business needs or customer/client requirements. Involvement in Continuous Improvement and relevant project. Ability to directly interface with the customer. Chair meetings and report on any quality related issues. Understanding of quality processes/procedures. Daily collaboration with Warehouse/supplier quality and MP&L regarding quality issues.
KPI’s of the role:
- PPM & CPM
- Cost of poor quality
- Re-charge costs
- Line stops
Candidate Profile:
- Experience and knowledge required for the role
- Problem solving experience
- 5Y/8D experience
- Driving Licence
- Engineering or similar background
- Knowledge of Microsoft office and ability to populate presentations/complaints statistics
- Knowledge of and adherence to Work Instructions relevant to role
- Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
- Adherence to Bulten core values
- Support Internal Quality Audits - Review process/procedures in line with TS (IATF)/ISO standards applicable to the customer
- Understanding of Bulten Quality Management System
- Understanding of PPAP documentation
- Understanding and adherence to Bulten Environmental Policy
Our Offer:
- Full time permanent position Monday - Thursday (21:00 - 07:00) 4 nights
- Position based in Birmingham or Scunthorpe office
- Salary circa £48,000 per annum
- 3 month probationary period
- 26.5 days holidays including bank holidays
- 8% Pension scheme contributions from day one
- Life Insurance Scheme x 4 salary
- Westfield Health Cash Mosaic Plan
Company description:
Curious about what it's like to work at Bulten? We are proud to be one of the few leading companies in the global fastener market that takes full responsibility for innovative and sustainable fastener solutions. We have a strong global presence, with manufacturing on three continents. Our employees are our greatest asset, and their collective knowledge is crucial to Bulten's long-term success.
Customer Quality Assurance - Nights (Birmingham/Scunthorpe) employer: Bulten AB
Contact Detail:
Bulten AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Assurance - Nights (Birmingham/Scunthorpe)
✨Tip Number 1
Familiarise yourself with quality assurance tools like 8D and 5Y, as well as methodologies such as fishbone diagrams. Being able to discuss these concepts confidently during your interview will demonstrate your problem-solving skills and understanding of the role.
✨Tip Number 2
Research Bulten's core values and their approach to sustainability in the fastener market. Showing that you align with their values and understand their business model can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer complaints and how you've managed similar situations in the past. Highlighting specific examples will help illustrate your capability to handle customer quality matters effectively.
✨Tip Number 4
Be ready to talk about your familiarity with ISO standards and quality management systems. Understanding these frameworks is crucial for the role, and demonstrating your knowledge will show that you're a strong fit for the position.
We think you need these skills to ace Customer Quality Assurance - Nights (Birmingham/Scunthorpe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Quality Assurance role. Emphasise your problem-solving abilities, knowledge of quality tools like 5Y/8D, and any engineering background.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of quality processes, your experience with customer complaints, and how you can contribute to Bulten's commitment to quality.
Showcase Relevant Experience: In your application, provide examples of past experiences where you've successfully managed customer concerns or quality issues. Use metrics to demonstrate your impact, such as improvements in PPM or reductions in complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in quality assurance.
How to prepare for a job interview at Bulten AB
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Quality Assurance role. Familiarise yourself with key terms like 8D reports, corrective actions, and quality control processes. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare for Problem-Solving Questions
Since problem-solving is a crucial part of this role, be ready to discuss specific examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to tackle challenges effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your familiarity with quality-related tools and standards such as ISO 14001, IATF 16949, and PPAP documentation. Highlight any experience you have with measurement equipment and quality management systems, as these are essential for the position.
✨Demonstrate Communication Skills
As this role involves liaising with customers and internal teams, strong communication skills are vital. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated quality issues in previous roles.
