Keywords (e.g. Sales engineer Gothenburg)
Review and co-ordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organisation in Customer Quality matters.
Main duties and responsibilities
- QualityControl of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
- Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
- Manage 8D for the non-conforming product raised by customer/s
- Product traceability via internal system (M3)
- Manage containment and inspection for customer related claims
- Manage warranty complaints
- Customer/s portal management for claims and Bulten performance
- Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
- Understanding and reading of customer drawing (GD&T)
- Understanding of measurement equipment
- Weekly and monthly quality reports, in line with KPI’s
- Tracking 8D progress and ensuring that KPI’s are met
- Manging recharges and updates of the tracker
- Number of complains per customer (CPM)
- Actual quantities of the rejected parts by customer post containment/ validation of product
- Record cost of poor quality (COPQ)
- Manage Customer Specific Requirements in GUKSA
- Support the Sales organization in Customer Quality matters
- Involvement Continues Improvement and relevant project
- Understanding of quality processes/ procedures
- Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues
- To assist as required with any other reasonable request in line with business needs or customer/client requirements
Candidate Profile
- Problem solving experience
- 5Y/8D experience
- Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not) S
- Driving Licence
- Metallurgical Experience
- Engineering or similar background
- Knowledge of Microsoft office and ability to populate presentations/ complains statistics
- Knowledge of and adherence to Work Instructions relevant to role
- Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
Our Offer
- Full time permanent position (38 hours per week)
- Monday to Thursday 22:00 - 08:00 (4 x 10 hour nightshifts)
- Role is based in Erdington, Birmingham B24 9PR
- Competitive salary, including nightshift premium
- 8% Company pension scheme contributions from day one
- Life Insurance scheme x 4 of salary
- Westfield Health Evolve Cash and Health plan
Company location
United Kingdom, Birmingham
Curious about what it's like to work at Bulten? We are proud to be one of the few leading companies in the global fastener market that takes full responsibility for innovative and sustainable fastener solutions
Our employees are our greatest asset, and their collective knowledge is crucial to Bulten's long-term success.
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