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- Tasks: Ensure product quality by managing customer concerns and conducting inspections.
- Company: Join a leading company in the automotive industry with a focus on quality.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Be part of a team that drives quality improvements and customer satisfaction.
- Qualifications: Problem-solving skills and experience with quality tools like 5Y/8D.
- Other info: Permanent role with opportunities for growth in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Review and coordinate customer and internal concerns and complaints in accordance with customer and AIAG requirements. Manage containment and stock at customer, Bulten, transit, etc. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Quality matters.
Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers for the raised claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required.
Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements. Manage 8D for the non-conforming product raised by customer/s and internal. Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not). Product traceability via internal system (M3). Manage containment and inspection for customer and internal related claims. Manage warranty complaints. Customer/s portal management for claims and Bulten performance. Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met. Understanding and reading of customer drawing (GD&T). Understanding of measurement equipment. Weekly and monthly quality reports, in line with KPI’s. Tracking 8D progress and ensuring that KPI’s are met. Managing recharges and updates of the tracker. Number of complaints per customer (CPM). Parts per million (PPM). Actual quantities of the rejected parts by customer post containment/ validation of product. Record cost of poor quality (COPQ). Manage Customer Specific Requirements in GUKSA. Support the Sales organization in Quality matters. To assist as required with any other reasonable request in line with business needs or customer/client requirements. Involvement in Continuous Improvement and relevant projects. Ability to directly interface with the customer. Chair meetings and report on any quality related issues. Understanding of quality processes/ procedures. Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues.
KPI’s of the role: PPM & CPM, Cost of poor quality, Re-charge costs, Line stops.
Candidate Profile: Problem solving experience, 5Y/8D experience, Driving Licence, Engineering or similar background, Knowledge of Microsoft Office and ability to populate presentations/ complaints statistics, Knowledge of and adherence to Work Instructions relevant to role, Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949, Adherence to Bulten core values.
Support Internal Quality Audits - Review process / procedures in line with TS (IATF) / ISO standards applicable to the customer. Understanding of Bulten Quality Management System. Understanding of PPAP documentation. Understanding and adherence to Bulten Environmental Policy.
This is a permanent, full time opportunity based at our Spitfire Park, Birmingham site. Monday - Friday 08:00 - 16:00, working 35 hours per week. Competitive salary dependent on experience. 25 days holiday per annum plus recognised.
Quality Assurance (Birmingham) employer: Bulten AB
Contact Detail:
Bulten AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance (Birmingham)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance. Think about how your problem-solving skills and experience with tools like 5Y and 8D can shine through in your answers.
✨Tip Number 3
Showcase your knowledge of quality processes and standards during interviews. Be ready to discuss how you've managed customer complaints or improved quality metrics in previous roles. This will demonstrate your fit for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Quality Assurance (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance role. Highlight your experience with quality control, problem-solving, and any relevant tools like 8D or 5Y. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience you have with customer complaints, quality audits, or managing KPIs. We’re keen on seeing how you've tackled similar challenges in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Bulten AB
✨Know Your Quality Tools
Familiarise yourself with quality-related tools like 5 Why and fishbone diagrams. Be ready to discuss how you've used these in past roles, as this will show your practical understanding of quality assurance processes.
✨Understand Customer Requirements
Make sure you grasp the specific customer requirements mentioned in the job description. Prepare examples of how you've managed similar requirements in previous positions, as this will demonstrate your ability to adapt and meet client needs.
✨Showcase Problem-Solving Skills
Be prepared to discuss your experience with problem-solving methodologies like 8D and 5Y. Think of specific instances where you successfully resolved quality issues and how you tracked progress, as this will highlight your analytical skills.
✨Engage in Quality Discussions
During the interview, don't hesitate to ask questions about the company's quality management system and current challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
