At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer service in a lively pub environment.
- Company: Join The Bull's Head, a unique pub with a rich history and a fun atmosphere.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and generous discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on guest experiences while developing your hospitality career.
- Qualifications: Previous experience in hospitality, strong leadership, and communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
What We Offer Our Supervisors
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free on shift Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
- Birthday day off
Required Skills & Experience
- Previous experience in a busy bar or hospitality environment — ideally some supervisory or team‑lead experience.
- Strong leadership, communication and interpersonal skills — comfortable interacting with guests and team members alike.
- Good knowledge of beverages (alcoholic & non‑alcoholic), cocktail preparation, service presentation and bar equipment.
- Ability to work a flexible schedule including evenings, weekends and possibly holidays or special events.
- Familiarity with licensing regulations, health & safety and cash handling.
- Organised, proactive, able to adapt to fast‑paced and changing situations.
Supervisor Key Responsibilities
- Lead and motivate bar staff to provide consistent, high quality service.
- Supervise opening, running and closing of shifts: ensuring bar areas are clean, well‑stocked, and ready for service.
- Monitor and manage stock, including drink inventory, ordering and storage, to maintain cost control and minimise wastage.
- Ensure adherence to licensing laws, health & safety and food hygiene standards.
- Handle guest enquiries, complaints or issues professionally, ensuring a positive guest experience.
- Coordinate with other departments (kitchen, floor staff, events) to ensure seamless operations.
- Assist management in meeting sales targets, analysing performance metrics and recommending improvements.
The Bull's Head is Barnes's most unique pub, with an island bar, a snug, sixty‑cover restaurant, a stunning private room as well as a large events space overlooking the river. On top of our loyal regulars, we host weddings, birthday parties and all sorts of celebrations. Not to forget our historical jazz room, which dates back to the fifties, where we host live jazz music. Our Head Chef Vlad, and his team, pride themselves on fresh, seasonal produce and what we think is the best Sunday roast in Barnes. Conor and the front‑of‑house team strive to offer guests a fun and relaxed environment, where 4‑legged friends are welcome. When it comes to service, we believe it’s about doing the basics really well and attention to detail, but above all, it’s about the people. You can make a difference and make our customers' visits truly memorable. If you’d like to join our ever‑growing team then get in touch.
Supervisor employer: Bulls Head, Barnes
At The Bull's Head, we pride ourselves on creating a vibrant and supportive work environment where our Supervisors can thrive. With access to ongoing training, career pathways, and generous benefits like free meals and discounts, we are committed to your professional growth in the hospitality industry. Join us in a unique pub setting that values exceptional service and fosters a fun, relaxed atmosphere for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. Chat with the staff and soak up the atmosphere. This will not only give you insights into the team dynamics but also show your genuine interest in the place.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead and motivate your team while keeping customers happy. Role-play common scenarios with friends or family to boost your confidence in handling tricky situations.
✨Tip Number 3
Show off your knowledge! Brush up on your beverage knowledge, especially cocktails and bar equipment. During the interview, don’t hesitate to share your favourite drink recipes or tips on managing stock effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Bull's Head. We can’t wait to see what you bring to the table!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our guests and that you're excited about the role.
Highlight Relevant Experience:Make sure to mention any previous experience in hospitality or supervisory roles. We love seeing how you've led teams or handled busy environments, so don’t hold back on those examples!
Be Personable:Remember, we’re all about building rapport! Use a friendly tone in your application to show us your personality. We want to know who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bulls Head, Barnes
✨Know Your Stuff
Brush up on your knowledge of beverages, cocktail preparation, and bar equipment. Being able to discuss your experience with different drinks and how you’ve handled busy shifts will show that you’re ready to lead the team effectively.
✨Show Your Leadership Skills
Prepare examples of how you've motivated and trained team members in the past. Highlighting your ability to build rapport with both customers and staff will demonstrate that you can create a positive atmosphere in the pub.
✨Be Ready for Scenarios
Think about potential challenges you might face as a Supervisor, like handling guest complaints or managing stock levels. Practising your responses to these scenarios will help you feel more confident during the interview.
✨Express Your Passion for Hospitality
Make sure to convey your commitment to a career in hospitality. Share your enthusiasm for providing exceptional customer service and how you plan to contribute to the success of the pub. This passion can set you apart from other candidates.
