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- Tasks: Assist French-speaking clients with product advice and sales support.
- Company: Join BullionByPost, the UK's leading online gold and silver bullion dealer.
- Benefits: Enjoy 25 days holiday, employee discounts, and company events.
- Why this job: Be part of a vibrant team in a growing business with strong values.
- Qualifications: Excellent communication skills; previous experience is a plus but not required.
- Other info: This role is based in Birmingham and cannot be performed remotely.
The predicted salary is between 22400 - 25200 £ per year.
Join to apply for the French Speaking: Bullion Trader role at BullionByPost.
£28,000 - £30,000 OTE based on experience. 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year.
Company Events, Employee Discount, Referral Programme, Store Discount.
At Jewellery Quarter Bullion, our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites. We are seeking a dedicated and enthusiastic Sales & Customer Service Advisor to join our team. You will focus on providing exceptional support to our French-speaking clients, assisting with product advice, handling enquiries, and driving sales through excellent customer service. The role involves learning about our products and industry, working closely with a vibrant and collaborative team, and providing occasional support to the UK team in English. Please note: this role cannot be performed remotely. We do not sponsor visas.
- Customer Engagement: Answer inbound calls and emails, providing high-quality assistance.
- Sales Focus: Drive sales by following up on customer leads and offering comprehensive product knowledge.
- Product Information: Provide detailed guidance on product specifications, check prices and availability, and process orders.
- Compliance: Finalise payments and perform compliance tasks related to onboarding and transactions.
- After-Sales Care: Support after-sales issues promptly and satisfactorily.
- Administration: Maintain records and update systems.
- Support: Assist other teams as needed, contributing to overall success.
Skills: Excellent communication, confident phone manner, passion for customer service, ability to learn product knowledge, strong organisational skills, positive attitude, and team spirit. Previous experience is advantageous but not essential.
Joining Jewellery Quarter Bullion Ltd means becoming part of a growing, entrepreneurial business. Over the past 15 years, our flagship brand, BullionByPost.co.uk, has become the UK's leading online gold and silver bullion dealer, with a turnover of £300m annually and a significant presence across Europe and the US. We offer customers an easy, confident way to buy and sell precious metals, committed to transparent pricing, education, and exceptional service.
Our Values:
- INTEGRITY: Earning trust, doing right, acting as owners, and high standards.
- AGILITY: Speed, adaptability, continuous learning and improvement.
- AMBITION: Pushing boundaries, making bold moves, striving for excellence.
- CLARITY: Clear communication, honest goals, encouraging ideas.
- EFFICIENCY: Resourcefulness, maximizing value with minimal input.
If you’re excited to contribute to a growing business and resonate with our values, we’d love to hear from you. Apply now and make a difference at Jewellery Quarter Bullion.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Sales
Locations: Birmingham, Stafford, Worcestershire, Coventry, Stratford-Upon-Avon, England, UK
French Speaking: Bullion Trader employer: BullionByPost
Contact Detail:
BullionByPost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking: Bullion Trader
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Being able to communicate fluently and confidently with clients will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the bullion market and the products offered by BullionByPost. Understanding the basics of gold and silver trading will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Showcase your customer service skills during any interactions you have with the company. Whether it's through networking or during the interview process, highlight your ability to handle inquiries and provide exceptional support.
✨Tip Number 4
Research the company's values and mission. Aligning your personal values with those of BullionByPost can help you articulate why you're a great fit for their team during interviews.
We think you need these skills to ace French Speaking: Bullion Trader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, especially any roles where you interacted with French-speaking clients. Emphasise skills that align with the job description, such as communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with clients. Mention your proficiency in French and how it will benefit the team at BullionByPost. Use specific examples to demonstrate your enthusiasm and fit for the role.
Showcase Product Knowledge: In your application, express your willingness to learn about the products and industry. You might want to mention any previous experience with precious metals or similar products, as this will show your commitment to providing excellent customer support.
Highlight Team Spirit: Since the role involves working closely with a team, emphasise your ability to collaborate and contribute positively to a team environment. Share examples of past experiences where you worked effectively with others to achieve common goals.
How to prepare for a job interview at BullionByPost
✨Brush Up on Your Product Knowledge
Make sure to familiarise yourself with the products offered by BullionByPost, especially gold and silver bullion. Understanding product specifications and pricing will help you answer questions confidently during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle enquiries and resolve issues, as this role heavily focuses on customer engagement.
✨Demonstrate Your Language Proficiency
Since this role requires French-speaking skills, be ready to showcase your fluency. You might be asked to conduct part of the interview in French, so practice speaking about your experiences and the industry in that language.
✨Align with Company Values
Familiarise yourself with BullionByPost's values: Integrity, Agility, Ambition, Clarity, and Efficiency. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these traits in your previous roles.