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- Tasks: Lead a dynamic team to deliver top-notch customer service and manage KPIs.
- Company: A leading bullion dealer in Birmingham with a strong reputation.
- Benefits: Competitive salary, great benefits, and a supportive work environment.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Proven experience in customer service management and excellent communication skills.
- Other info: Full-time role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A prominent bullion dealer in Birmingham is seeking an experienced Customer Service Manager. In this role, you will lead and develop the contact centre, managing a team focused on providing high-quality customer service. You will set KPIs, oversee various channels, and handle escalations with empathy.
Ideal candidates have:
- Proven experience in customer service management
- Strong commercial awareness
- Excellent communication skills
This is a full-time position with a competitive salary and benefits.
Senior Customer Service Manager – Lead KPI‑Driven Team in Birmingham employer: BullionByPost
Contact Detail:
BullionByPost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Manager – Lead KPI‑Driven Team in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Service Manager role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service management. We all know they’ll want to hear about your experience with KPIs and team leadership, so have some solid examples ready to go!
✨Tip Number 3
Showcase your empathy skills during interviews. As a Customer Service Manager, handling escalations with care is key. Share stories that highlight how you've turned challenging situations into positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Service Manager – Lead KPI‑Driven Team in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. We want to see how you've led teams and set KPIs in previous roles, so don’t hold back on those details!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see your style!
Emphasise Empathy: As you'll be handling escalations, it's important to show us that you can manage difficult situations with empathy. Share examples of how you've resolved conflicts or supported your team in tough times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BullionByPost
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to customer service. Be ready to discuss how you've set and achieved KPIs in your previous roles. This shows you understand the metrics that drive success in a contact centre.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about specific situations where you developed team members or improved performance. This will demonstrate your ability to manage and inspire a KPI-driven team effectively.
✨Empathy in Action
Since handling escalations with empathy is crucial, come prepared with stories that highlight your conflict resolution skills. Share instances where you turned a negative customer experience into a positive one, showcasing your communication prowess.
✨Research the Company
Familiarise yourself with the bullion dealer's values and customer service philosophy. Understanding their business model and market position will help you tailor your responses and show that you're genuinely interested in the role.
