At a Glance
- Tasks: Drive growth and innovation in a fast-paced leadership role.
- Company: Join the UK's leading online bullion dealer with a dynamic culture.
- Benefits: Executive salary, performance bonus, company car, and 33 days holiday.
- Other info: Be part of a high-performance team that values integrity and ambition.
- Why this job: Shape the future of a market leader while advancing your career towards CEO.
- Qualifications: Experience in marketing, sales, or ecommerce with strong analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
Location: Birmingham, Office-based
Contract: Full time, permanent contract, 37.5 hours per week
Salary: Executive-level salary + performance bonus + long-term equity opportunity
Package & Benefits:
- Performance bonus
- Long-term equity opportunity
- Company car
- 33 days holiday (with option to buy up to 5 additional days)
- Onsite Gym
- Health and wellbeing programme
- Employee discount
Birmingham; visa sponsorship is not available
About Jewellery Quarter Bullion:
BullionByPost / Jewellery Quarter Bullion (JQB) is the UK’s leading online bullion dealer with £500m+ annual turnover, over 1.5 million orders shipped annually and operations across the UK, EU and US markets. We’re not a startup — but we think and move like one. Our brands, including BullionByPost.co.uk and Gold.co.uk, are trusted by hundreds of thousands of investors and collectors worldwide. We are an ambitious, entrepreneurial and commercially driven business with a strong focus on growth, customer experience, operational excellence and innovation.
Role Overview:
This is a highly hands-on leadership position suited to someone who thrives in fast-paced, commercially focused environments and enjoys operating both strategically and operationally. You’ll be in the detail, in the numbers and in the execution, whilst also helping shape wider business strategy and growth plans. Working closely with the CEO and wider Leadership Team, you will help drive revenue growth, improve operational performance and support the ongoing evolution of the business.
Key areas of responsibility will include:
- Marketing & Growth – performance marketing, CRM, customer acquisition and brand growth
- Sales & Commercial Strategy – pricing, revenue growth, customer lifecycle and commercial opportunities
- Ecommerce & Customer Experience – conversion, UX, product development and data-led optimisation
- Operational Performance & Scalability – fulfilment, efficiency, scalability and customer journey improvements
- AI & Automation Initiatives – embedding automation and operational efficiencies across the business
Delivering an excellent customer experience is a core pillar of this role, not an add-on.
Key Responsibilities:
- Drive commercial growth, customer acquisition and revenue performance across the business
- Support and influence marketing, ecommerce and sales strategies to improve conversion, retention and customer lifetime value
- Lead operational improvement initiatives focused on scalability, efficiency and customer experience
- Work closely with senior leadership teams to identify growth opportunities and improve business performance
- Support AI and automation initiatives to improve operational efficiency and decision-making
- Use data, reporting and commercial insight to drive strategic and operational decisions
- Collaborate cross-functionally with Marketing, Sales, Operations, Technology and Finance teams
- Help shape the future direction, structure and scalability of the business
Skills & Experience:
- Strong commercial instinct with experience driving revenue and margin growth
- Proven experience within marketing, sales or ecommerce functions (ideally across multiple areas)
- Highly data-driven with strong analytical and decision-making capability
- Strong operational and execution capability
- Comfortable operating in a highly hands-on role rather than a purely strategic position
- Strong stakeholder management and communication skills
- Genuine passion for customer experience and operational excellence
- Ability to move quickly, solve problems and deliver outcomes within fast-paced environments
- Experience within high-consideration or trust-led industries such as financial services, luxury retail or insurance (desirable)
- Exposure to operational scaling, fulfilment or logistics environments (desirable)
- Genuine interest in AI, automation and technology-driven operational improvement (desirable)
Why You’ll Love It Here:
- Genuine progression opportunity towards CEO
- Significant autonomy and commercial influence
- Opportunity to make a real impact within a market-leading business
- Established business with significant growth potential and scalability
- Opportunity to help shape AI and automation strategy across the company
- Fast-paced, entrepreneurial and ambitious environment
- Strong, focused team with a high-performance culture
- Be part of a business that values Integrity, Agility, Ambition, Clarity and Efficiency
About You:
You’ll thrive in this role if you:
- Are highly ambitious and growth-focused
- Are commercially driven and outcome-oriented
- Balance strategic thinking with hands-on execution
- Are naturally curious, resilient and solutions-focused
- Enjoy accountability and operating at pace
- Care deeply about customer experience and operational standards
- Measure success based on outcomes rather than optics
- Want to help build, scale and shape a market-leading business
Please note that all successful candidates will be required to complete pre-employment screening checks, which include:
- Right to work verification
- Criminal record check (DBS)
- Reference checks
- For certain roles, credit or fraud screening may also be required
Ready to Apply?
If this sounds like the right opportunity for you, we’d love to hear from you. At JQB we champion diversity and promote equal opportunities. We encourage applications from every background, you’re welcome here.
Deputy Chief Executive Officer in Birmingham employer: BullionByPost
Jewellery Quarter Bullion is an exceptional employer, offering a dynamic and entrepreneurial work environment in Birmingham where you can truly make an impact. With a strong focus on employee growth, the role of Deputy CEO provides a genuine pathway to leadership, alongside competitive benefits such as a performance bonus, long-term equity opportunities, and a health and wellbeing programme. Join a high-performance culture that values integrity, agility, and ambition, while being part of a market-leading business poised for significant growth.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Chief Executive Officer in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Deputy CEO role.
✨Tip Number 2
Show off your skills! Prepare a killer pitch that highlights your experience in driving revenue growth and operational excellence. When you get the chance to chat with potential employers, make sure you’re ready to impress them with your hands-on approach.
✨Tip Number 3
Research the company inside out. Understand their market position, growth strategies, and how they leverage AI and automation. This will not only help you in interviews but also show that you’re genuinely interested in being part of their ambitious journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy Chief Executive Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy CEO role. Highlight your experience in driving revenue growth and operational excellence, as these are key areas for us at Jewellery Quarter Bullion.
Showcase Your Hands-On Experience:We’re looking for someone who thrives in a fast-paced environment. Use your application to demonstrate how you've successfully managed both strategic and operational tasks in previous roles.
Emphasise Data-Driven Decisions:Since we value analytical skills, include examples of how you've used data to drive business decisions. This will show us that you can contribute to our growth strategy effectively.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BullionByPost
✨Know Your Numbers
As a Deputy CEO, you'll need to be comfortable with data and analytics. Brush up on key metrics related to revenue growth, customer acquisition, and operational performance. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Hands-On Experience
This role is all about being hands-on, so prepare examples that highlight your operational execution skills. Think of specific instances where you’ve led initiatives that improved efficiency or customer experience, and be ready to share those stories.
✨Understand the Market Landscape
Familiarise yourself with the bullion market and JQB's position within it. Research competitors and trends in AI and automation that could impact the industry. This knowledge will help you demonstrate your strategic thinking during the interview.
✨Emphasise Collaboration Skills
You'll be working closely with various teams, so it's crucial to showcase your stakeholder management abilities. Prepare to discuss how you've successfully collaborated across departments to achieve common goals, especially in fast-paced environments.
