Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide product guidance, and process orders in a fast-paced environment.
- Company: Join BullionByPost, a leader in gold and silver investment.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and an onsite gym.
- Why this job: Make a real impact by delivering excellent customer service and building relationships.
- Qualifications: Strong communication skills and a proactive customer service mindset are essential.
- Other info: Full training provided, with opportunities for growth in a supportive team.
The predicted salary is between 26500 - 30000 £ per year.
Join to apply for the Bullion Trader role at BullionByPost. Your actual pay will be based on your skills and experience. Base pay range: £26,500-£30,000 dependent on experience.
Location: Jewellery Quarter Bullion, Birmingham (Office-based)
Contract: Permanent, Full Time (37.5 hours per week)
Package & Benefits:
- Bonus: Up to 30%
- Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)
- Onsite Gym
- Health and wellbeing programme
- Employee and store discount
About Jewellery Quarter Bullion:
At Jewellery Quarter Bullion, our mission is to create an accessible, simple, and enjoyable customer experience across all of our brands and websites. We are passionate about gold and silver investment and support customers across the UK and Europe to buy, sell, and store bullion with confidence.
Role Overview:
We’re looking for a Bullion Trader to join our Sales and Customer Services team. This is a customer-facing role focused on supporting customers via phone and email, providing product guidance, processing orders, and delivering excellent service throughout the customer journey.
Key Responsibilities:
- Respond to customer enquiries via phone and email, providing accurate and professional support
- Build rapport with customers and deliver a consistently high standard of service
- Provide detailed product information, including specifications, pricing, and availability
- Follow up customer enquiries and support trading activity through excellent customer service
- Process customer orders and payments accurately and efficiently
- Complete customer onboarding and transaction-related checks in line with internal processes
- Take ownership of after-sales support, resolving issues promptly and professionally
- Maintain accurate records and update internal systems
- Support colleagues and collaborate with other teams to ensure a positive customer experience
Skills & Experience:
- Excellent communication skills with a confident and professional phone and email manner
- Strong customer service mindset with a proactive and solution-focused approach
- Ability to learn and retain detailed product and market knowledge
- Good organisational skills and attention to detail
- Comfortable working in a fast-paced, customer-facing environment
- Positive, team-focused attitude
- Previous experience in sales or customer service is beneficial but not essential
Why You’ll Love It Here:
- A varied, customer-facing role with clear structure and support
- Full training to build bullion, product, and market knowledge
- Opportunity to work in a growing, established business
- Supportive team environment with clear expectations
- Office-based role offering stability and development opportunities
- A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency
About You:
You’ll thrive in this role if you:
- Enjoy speaking with customers and building relationships
- Are confident, curious, and eager to learn
- Take pride in delivering high-quality service
- Are organised, reliable, and detail-focused
- Want to develop your skills in a commercial, customer-facing role
Ready to Apply?
If this role sounds like a strong fit, we’d love to hear from you. Applications are reviewed on an ongoing basis, and shortlisted candidates will be contacted to discuss next steps. At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds.
Bullion Trader in Birmingham employer: BullionByPost
Contact Detail:
BullionByPost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bullion Trader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research BullionByPost and understand their mission, values, and products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently discuss bullion products and market trends. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a thank-you email. It shows professionalism and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Bullion Trader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bullion Trader role. Highlight any relevant experience in customer service or sales, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re passionate about bullion trading and how your skills align with our mission at Jewellery Quarter Bullion.
Showcase Your Customer Service Skills: Since this role is all about customer interaction, make sure to highlight your customer service mindset. Share examples of how you've gone above and beyond for customers in the past. We love candidates who take pride in delivering high-quality service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at BullionByPost!
How to prepare for a job interview at BullionByPost
✨Know Your Bullion Basics
Before the interview, brush up on your knowledge of gold and silver investment. Understand the different types of bullion products, their specifications, and current market trends. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Customer Interactions
Since this role is customer-facing, practice how you would handle common customer enquiries. Role-play scenarios with a friend or family member to build your confidence in providing product guidance and processing orders. This will help you demonstrate your strong communication skills during the interview.
✨Showcase Your Team Spirit
Jewellery Quarter Bullion values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Share specific instances where you supported colleagues or contributed to a positive team environment, highlighting your proactive and solution-focused approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the Bullion Trader role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it demonstrates your eagerness to learn and grow within the company.
