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- Tasks: Lead our Sales & Customer Service team, ensuring exceptional service and efficient query resolution.
- Company: Join BullionByPost, the UK's top online precious metals retailer with a strong reputation for customer service.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment in a growing business.
- Why this job: Be part of a dynamic team that values integrity, agility, and ambition while making bullion investment accessible.
- Qualifications: Proven experience in sales or customer service management; strong leadership and analytical skills required.
- Other info: Some Saturday work is needed, agreed in advance by rota.
The predicted salary is between 36000 - 60000 £ per year.
UK Sales Manager About Us BullionByPost is the UK’s leading online precious metals retailer, specialising in gold and silver investment products. Renowned for outstanding customer service, our mission is to make bullion investment accessible to everyone. As we grow, we’re looking for an experienced and motivated UK Sales Manager to lead our Sales & Customer Service team, drive revenue, and enhance customer satisfaction. About the Role We’re seeking a hands-on and driven individual to manage the day-to-day operations of our Sales and Customer Service team. Reporting to the Director of Sales & AI, you will ensure that customers receive exceptional service and that team performance aligns with our high standards. This role involves leading a team that primarily handles busy phone lines, managing a high volume of calls, and ensuring that customer queries are resolved efficiently. It’s a pivotal role, combining leadership, operational management, and direct customer engagement. While prior knowledge of the bullion industry isn’t essential; a keen interest in investing, economics, and the gold market is crucial. Some Saturday working is required, agreed in advance by rota. Key Responsibilities * Lead the Sales & Customer Service team, ensuring calls and emails are answered promptly and customer queries are resolved efficiently. * Monitor call statistics and ensure exceptional service delivery. * Conduct regular 1-2-1s and provide real-time feedback to support team development. * Engage with customers to stay attuned to their needs and expectations. * Identify and implement process improvements to enhance customer experience. * Manage refunds, goodwill gestures, and monitor review platforms such as Trustpilot. * Collaborate with Compliance to safeguard against fraud and uphold company policies. * Communicate brand messages, including updates on products and services, to customers. * Address team performance, conduct, and grievance matters with HR support as needed. * Present customer service performance updates to senior management. What We’re Looking For * Proven experience in a sales or customer service management role. * Exceptional leadership and communication skills. * Analytical mindset with the ability to assess team performance and implement improvements. * Passion for delivering excellent customer service and developing high-performing teams. * Interest in the bullion industry and awareness of market trends is highly desirable. What We Offer * Competitive salary and benefits package. * Opportunity to work in a fast-paced and growing business. * Collaborative and supportive team environment. * Training and development opportunities to further your career. If you’re ready to take on a challenging and rewarding role with the UK’s leading bullion retailer, apply today! About the Company Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We Value: INTEGRITY – We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards. AGILITY – With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving. AMBITION – We push boundaries, make bold bets, and strive to be the best in every aspect. CLARITY – Through straightforward communication and well-understood goals, we encourage ideas and value honesty. EFFICIENCY – Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input. UK Sales Manager
UK Sales Manager employer: Bullion By Post
Contact Detail:
Bullion By Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Sales Manager
✨Tip Number 1
Familiarize yourself with the precious metals market, especially gold and silver. Understanding current trends and customer interests will help you engage effectively during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. This will show that you can handle the busy phone lines and maintain exceptional service standards.
✨Tip Number 3
Be ready to discuss your approach to customer service and team development. Think about strategies you've implemented in the past to improve performance and customer satisfaction, as this aligns with the role's key responsibilities.
✨Tip Number 4
Prepare to talk about your analytical skills. Consider how you've used data to monitor performance and drive improvements in previous roles, as this is crucial for the Sales Manager position at BullionByPost.
We think you need these skills to ace UK Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service management. Emphasize any leadership roles you've held and specific achievements that demonstrate your ability to drive revenue and enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your interest in the bullion industry. Mention how your skills align with the key responsibilities of the role and provide examples of how you've successfully led teams in the past.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples in your application that demonstrate your ability to assess team performance and implement improvements. This could be through metrics you've tracked or processes you've optimized.
Research the Company: Familiarize yourself with BullionByPost and its mission. Understanding their commitment to integrity, agility, ambition, clarity, and efficiency will help you tailor your application and show that you are a good cultural fit.
How to prepare for a job interview at Bullion By Post
✨Show Your Leadership Skills
As a UK Sales Manager, you'll need to demonstrate your leadership abilities. Be prepared to discuss your experience in managing teams, conducting one-on-ones, and providing feedback. Share specific examples of how you've motivated your team to achieve high performance.
✨Understand Customer Service Excellence
Since the role emphasizes exceptional customer service, familiarize yourself with best practices in this area. Be ready to talk about how you have previously improved customer satisfaction and resolved queries efficiently. Highlight any metrics or statistics that showcase your success.
✨Demonstrate Analytical Thinking
The job requires an analytical mindset to assess team performance. Prepare to discuss how you've used data to drive improvements in sales or customer service. Bring examples of how you've monitored call statistics or implemented process enhancements.
✨Express Your Interest in the Bullion Industry
While prior knowledge of the bullion industry isn't essential, showing a keen interest is crucial. Research current trends in the gold and silver markets and be ready to discuss them. This will demonstrate your enthusiasm for the role and the industry.
