Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support end-users with tech issues and manage IT systems in a dynamic environment.
- Company: Join the UK's leading online bullion dealer, known for exceptional service and rapid growth.
- Benefits: Enjoy up to 30% bonus, 25+ days holiday, and access to private healthcare services.
- Why this job: Make a real impact while working in a supportive, entrepreneurial culture.
- Qualifications: Knowledge of Windows, networking, Azure, Office365, VoIP, CCTV, and cybersecurity is essential.
- Other info: This is a full-time, permanent role based in our Birmingham head office.
The predicted salary is between 30000 - 42000 £ per year.
Bonus of up to 30% of base, paid twice yearly, dependent on Company performance. ~25 days holiday (with the option to buy more). ~ Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more! ~ Cycle to work scheme ~ Staff discounts on bullion and jewellery products. Please note: this is a full time, permanent, office based role from our Birmingham head office. Are you ready to join the UK’s leading online bullion dealer in a role that combines technical expertise with real business impact? As we continue our international expansion and digital transformation, we’re seeking a skilled IT Support Specialist to join our growing technology team. You will report to, and work with, the Head of IT & Infrastructure to build, maintain, and support our IT systems. Support end-users with technical issues across software, hardware, and connectivity. Manage end-user accounts and devices. Maintain and monitor out CCTV systems. Document and review our operating procedures. Assist the IT team with on-going projects. Understanding that your job is to support your colleagues, you will be driven to find pragmatic solutions to the business problems presented to you, utilising our technology infrastructure to its full advantage. You will endeavour to fully comprehend the tasks you are undertaking, building relationships across the business to foster a deep understanding of the impact of your work. An understanding of Microsoft Windows 10/11 configuration and management. An understanding of WAN and LAN networking technologies. An understanding of Microsoft Azure and Office365 An understanding of VoIP phone systems An understanding of CCTV technologies An understanding of business based cyber security Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.
IT Support Specialist (m/w/d) employer: Bullion By Post
Contact Detail:
Bullion By Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (m/w/d)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11, Azure, and VoIP systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which can help you tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical issues. Highlighting your problem-solving skills and ability to support end-users will demonstrate your readiness for the role.
✨Tip Number 4
Show enthusiasm for the company's mission and growth. Research their recent projects or expansions, and be ready to discuss how your skills can contribute to their ongoing success and digital transformation.
We think you need these skills to ace IT Support Specialist (m/w/d)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Specialist position. Highlight the key responsibilities and required skills, such as knowledge of Microsoft Windows, networking technologies, and cyber security.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your technical expertise and any previous roles where you supported end-users or managed IT systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention specific examples of how you've successfully supported colleagues in the past and how you can contribute to the company's growth.
Highlight Soft Skills: In addition to technical skills, emphasize your ability to build relationships and communicate effectively with team members. This is crucial for an IT Support Specialist role where collaboration is key.
How to prepare for a job interview at Bullion By Post
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills mentioned in the job description, such as Microsoft Windows 10/11, WAN and LAN networking, and VoIP systems. Be prepared to discuss your experience with these technologies and how you've used them to solve problems in previous roles.
✨Show Your Problem-Solving Skills
The role emphasizes finding pragmatic solutions to business problems. Think of specific examples from your past where you successfully resolved technical issues for end-users. Highlight your approach to troubleshooting and how you prioritize user satisfaction.
✨Demonstrate Your Teamwork Abilities
Since you'll be working closely with the Head of IT & Infrastructure and other team members, it's important to showcase your ability to collaborate. Share experiences where you built relationships across departments to enhance understanding and support for IT initiatives.
✨Prepare Questions About Company Culture
This position is within an entrepreneurial business that values customer education and exceptional service. Prepare thoughtful questions about the company culture and how the IT team contributes to the overall mission. This shows your genuine interest in the company and its values.
