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For Companies At a Glance
- Tasks: Engage with customers, provide product guidance, and process orders in a dynamic environment.
- Company: Join Jewellery Quarter Bullion, a leader in gold and silver investment.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and an onsite gym.
- Why this job: Be part of a supportive team and develop your skills in a fast-paced, customer-focused role.
- Qualifications: Strong communication skills and a proactive customer service mindset are essential.
- Other info: Full training provided, with opportunities for career growth in a stable office environment.
The predicted salary is between 22500 - 30000 £ per year.
Location: Birmingham, Office-based
Contract: Permanent, Full Time (37.5 hours per week)
Salary: £26,500–£30,000 dependent on experience
Package & Benefits
- Bonus: Up to 30%
- Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)
- Onsite Gym
- Health and wellbeing programme
- Employee and store discount
Office-based at our Birmingham Head Office. Visa sponsorship is not available.
About Jewellery Quarter Bullion
At Jewellery Quarter Bullion, our mission is to create an accessible, simple, and enjoyable customer experience across all of our brands and websites. We are passionate about gold and silver investment and support customers across the UK and Europe to buy, sell, and store bullion with confidence.
Our customer-facing teams play a key role in delivering expert guidance, building trust, and ensuring a high-quality trading experience in a fast-paced environment.
Role Overview
We’re looking for a Bullion Trader to join our Sales and Customer Services team. This is a customer-facing role focused on supporting customers via phone and email, providing product guidance, processing orders, and delivering excellent service throughout the customer journey. You’ll develop strong product and market knowledge and work closely with colleagues across the business to ensure a smooth and professional trading experience.
This is a fully office-based role, ideal for someone who enjoys customer interaction, learning new products, and working in a collaborative, fast-paced environment.
Key Responsibilities
- Respond to customer enquiries via phone and email, providing accurate and professional support
- Build rapport with customers and deliver a consistently high standard of service
- Provide detailed product information, including specifications, pricing, and availability
- Follow up customer enquiries and support trading activity through excellent customer service
- Process customer orders and payments accurately and efficiently
- Complete customer onboarding and transaction-related checks in line with internal processes
- Take ownership of after-sales support, resolving issues promptly and professionally
- Maintain accurate records and update internal systems
- Support colleagues and collaborate with other teams to ensure a positive customer experience
Skills & Experience
- Excellent communication skills with a confident and professional phone and email manner
- Strong customer service mindset with a proactive and solution-focused approach
- Ability to learn and retain detailed product and market knowledge
- Good organisational skills and attention to detail
- Comfortable working in a fast-paced, customer-facing environment
- Positive, team-focused attitude
- Previous experience in sales or customer service is beneficial but not essential
Why You’ll Love It Here
- A varied, customer-facing role with clear structure and support
- Full training to build bullion, product, and market knowledge
- Opportunity to work in a growing, established business
- Supportive team environment with clear expectations
- Office-based role offering stability and development opportunities
- A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency
About You
- You’ll thrive in this role if you:
- Enjoy speaking with customers and building relationships
- Are confident, curious, and eager to learn
- Take pride in delivering high-quality service
- Are organised, reliable, and detail-focused
- Want to develop your skills in a commercial, customer-facing role
Ready to Apply?
If this role sounds like a strong fit, we’d love to hear from you. Applications are reviewed on an ongoing basis, and shortlisted candidates will be contacted to discuss next steps.
At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds.
Bullion Trader in Birmingham employer: Bullion By Post
Contact Detail:
Bullion By Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bullion Trader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Jewellery Quarter Bullion, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when responding to customer enquiries during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will demonstrate your proactive and solution-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Bullion Trader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bullion Trader role. Highlight your customer service skills and any relevant experience that aligns with our mission at Jewellery Quarter Bullion.
Show Your Passion: Let us know why you're excited about working in the bullion trading industry. Share your enthusiasm for gold and silver investment, and how you can contribute to creating an enjoyable customer experience.
Be Professional Yet Approachable: In your written application, maintain a professional tone but don’t be afraid to let your personality shine through. We value a friendly approach, especially since this role is all about building rapport with customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Bullion Trader position as soon as possible!
How to prepare for a job interview at Bullion By Post
✨Know Your Bullion
Before the interview, make sure you brush up on your knowledge of gold and silver investment. Understand the basics of bullion trading, including pricing, specifications, and market trends. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more comfortable when discussing how you would handle customer enquiries during the interview.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your proactive approach and problem-solving skills. This will demonstrate that you have the right attitude for delivering high-quality service, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
