At a Glance
- Tasks: Help customers solve technical issues and enhance their experience with our products.
- Company: Bullhorn is dedicated to delivering exceptional customer experiences through innovative software solutions.
- Benefits: Enjoy unlimited vacation, private medical coverage, and career development opportunities from day one.
- Why this job: Join a people-first culture that values your contributions and fosters personal growth.
- Qualifications: Fluency in English and German is essential; prior experience in technical support is a plus.
- Other info: This role is perfect for those who thrive in a fast-paced, dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Product Support Analyst (German Speaker)
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Product Support Analyst (German Speaker)
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Bullhorn\’s core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.
Please only apply to this position if you live in UK and are fluent in English & German.
About The Role
Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst (German Speaker), you are on the front lines as our customers\’ first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our 15+ product lines, it is your job to strive for first-call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work.
A typical day will include…
- Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
- Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business
- Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future
- Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise
- If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths
- Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it
- Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles
- Adhering to key customer and team focused metrics to maintain high standards in performance
This role is a fit for you if…
- You love interacting with people and have a proven track record of delivering incredible customer experiences through client/customer facing interaction
- You are a quick learner who can confidently articulate software-related and technical concepts.
- You can demonstrate deep caring and critical thinking around problem resolution
- You must be bi-lingual (English & German) to be considered
Bonus Points For
- You have 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment
- You have 1+ year of experience in delivering software support
- You have 1+ year of recent hands-on experience with relational databases (SQL Server)
What We Offer…
- Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
- Access to our Discounts and Wellbeing Portal
- Optional from DAY ONE – Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
Bullhorn\’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone’s contribution is valued and respected. We\’re looking for smart, forward-thinking individuals who aren\’t afraid to challenge the status quo and bring fresh perspectives to the table. If you\’re someone who thrives in a casual, yet fast-paced and agile environment, we\’d love to have you join us.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Other
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Industries
Software Development
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Product Support Analyst (German Speaker) employer: Bullhorn
Contact Detail:
Bullhorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst (German Speaker)
✨Tip Number 1
Familiarise yourself with Bullhorn's core values: Ownership, Energy, Speed & Agility, Service, and Being Human. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to software support. Be prepared to discuss specific examples of how you've resolved customer issues in the past, as this will showcase your ability to handle the challenges of the role.
✨Tip Number 3
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will help you convey your understanding effectively during interviews and show that you can empathise with customers' challenges.
✨Tip Number 4
Network with current or former employees of Bullhorn on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Product Support Analyst (German Speaker)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Bullhorn's core values: Ownership, Energy, Speed & Agility, Service, and Being Human. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise any bilingual skills, particularly in English and German, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Use specific examples from your past roles to demonstrate how you've successfully resolved customer issues and contributed to team success.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've used critical thinking to solve technical problems. Highlight any experience with software support or relational databases, as this will strengthen your application.
How to prepare for a job interview at Bullhorn
✨Showcase Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both.
✨Understand the Company Values
Familiarise yourself with Bullhorn's core values: Ownership, Energy, Speed & Agility, Service, and Being Human. Think of examples from your past experiences that align with these values, as you may be asked how you embody them in your work.
✨Prepare for Technical Questions
As a Product Support Analyst, you'll need to troubleshoot technical issues. Brush up on common software support scenarios and be ready to discuss your problem-solving approach. Highlight any relevant experience with relational databases or technical troubleshooting.
✨Demonstrate Empathy and Customer Focus
This role is all about creating an incredible customer experience. Be prepared to share examples of how you've successfully resolved customer issues in the past, showcasing your ability to empathise with their challenges and provide effective solutions.