Product Support Analyst (Dutch)

Join or sign in to find your next job Join to apply for the Product Support Analyst (Dutch) role at Bullhorn 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Bullhorn\’s core purpose is to create an incredible customer experience, with a focus on delivering high-quality products and services. The company culture is guided by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. These values serve as behavioral guides for employees in their interactions and are embedded in the organization’s operations. Bullhorn fosters a dynamic, supportive environment where hard work and results are celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. We prioritize growth and internal promotion, emphasizing emotional intelligence and accountability in leadership. Our leaders work closely to ensure team success, creating a positive and empowering workplace for everyone. About The Role Reporting to a Manager of Product Support, our Product Support Analysts are central to creating and delivering an exceptional customer experience. As a front-line contact, you will understand and empathize with customers\’ technical challenges and their impact on business. Supporting our 15+ product lines , your goal is to achieve first-call resolution, troubleshoot errors, and restore customer operations. Whether you are experienced in customer support or new to technical support, we have an opportunity for you! A typical day will include… Answering customer tickets via phone, email, and chat, asking questions to resolve issues quickly Partnering with customers to identify challenges and understand their impact Using your product knowledge and empathy to resolve issues efficiently and prevent future problems Applying critical thinking and judgment to solve challenging or new problems Connecting customers to experts through escalation paths when needed Proactively communicating updates and progress to customers Sharing troubleshooting knowledge by contributing to the company’s knowledge system Maintaining high performance standards based on key metrics This role is a fit for you if… You are fluent in Dutch You enjoy interacting with people and have a proven track record of delivering excellent customer experiences You are a quick learner and can articulate technical concepts confidently You demonstrate deep care and critical thinking in problem resolution Bonus Points For 1-3 years’ experience in technical troubleshooting in B2C or B2B environments Over 1 year of experience in software support Recent hands-on experience with relational databases (SQL Server) What We Offer… Group benefits including Critical Illness, Income Protection, Life Assurance, Pension, Vision, EAP Access to discounts and wellbeing programs Optional private medical coverage and Ride to Work scheme from day one Unlimited vacation policy Quarterly volunteer days Employee referral program Career growth opportunities within Bullhorn Bullhorn is committed to creating an incredible employee experience, fostering a sense of belonging, voice, and success. We value diversity and inclusion, and our culture is shaped by our core values: Ownership, Energy, Speed & Agility, Service, and Being Human. We seek smart, forward-thinking individuals who challenge the status quo and bring fresh perspectives. If you thrive in a casual, fast-paced, and agile environment, we want to hear from you. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Bullhorn by 2x Get notified about new Product Support Analyst jobs in Brighton, England, United Kingdom . #J-18808-Ljbffr