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For Companies At a Glance
- Tasks: Manage customer orders, emails, and stock checks while providing excellent service.
- Company: Join a dynamic team in a supportive environment near Watford.
- Benefits: Enjoy a competitive salary, free parking, and product discounts.
- Other info: Full training provided for basic repairs and CRM system.
- Why this job: Be the go-to person for customer satisfaction and gain valuable experience.
- Qualifications: Intermediate Excel skills and a knack for multitasking are essential.
The predicted salary is between 26000 - 28000 £ per year.
Overview
Our client is looking for a Customer Service Coordinator who can be an asset to the existing team. This role involves a large amount of paperwork, emails, processing of orders, stock checking and more. Operating out of offices near to Watford, the client is seeking a self-motivated, personable individual who is happy taking ownership of accounts from order to dispatch to invoice, liaising with the warehouse and performing some very basic repairs (full training given).
Responsibilities
- Handle paperwork, emails, and processing of orders.
- Check stock levels and liaise with the warehouse to ensure timely dispatch.
- Take ownership of accounts from order to dispatch to invoice.
- Coordinate basic repairs with on-site support (training provided).
- Respond to client enquiries by phone or email and provide satisfactory service.
- Maintain an in-house CRM system and be IT literate with Microsoft Excel at an intermediate level, including use of formulas.
- Multi-task in a fast-paced environment with multiple ongoing activities.
Qualifications/Requirements
- Intermediate-level Microsoft Excel skills, including formulas.
- Comfortable dealing with client enquiries by phone or email.
- IT literate and able to learn the in-house CRM system.
- Ability to multitask and manage multiple priorities.
- Willingness to liaise with the warehouse and perform basic repairs (training provided).
Benefits and Details
- Salary: £26,000 – £28,000 per annum.
- Free parking on site.
- Product discounts offered.
- Working hours: Monday to Friday, 37.5 hours per week.
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Customer Services employer: Bullhorn Analytics
Contact Detail:
Bullhorn Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of client interaction, being able to articulate your thoughts clearly will make a huge difference. Try mock interviews with friends or family!
✨Tip Number 3
Show off your Excel skills! Brush up on those intermediate-level functions and be ready to discuss how you've used them in past roles. It’s a great way to demonstrate your IT literacy.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about being personable, so show us how you can connect with clients.
Highlight Relevant Skills: Make sure to emphasise your intermediate Microsoft Excel skills and any experience you have with CRM systems. We’re looking for someone who can handle paperwork and multitask effectively, so give us examples of how you've done this in the past!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your ability to manage multiple priorities and your willingness to learn new things, like basic repairs. This shows us that you’re not just sending a generic application but are genuinely interested in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Bullhorn Analytics
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities like handling paperwork, processing orders, and liaising with the warehouse. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Excel Skills
Since intermediate-level Microsoft Excel skills are a must, brush up on your knowledge of formulas and functions. Be ready to discuss how you've used Excel in past roles or projects. If you can, bring examples of your work to demonstrate your proficiency.
✨Practice Your Communication
As this role involves responding to client enquiries, practice articulating your thoughts clearly and concisely. You might want to role-play common customer service scenarios with a friend to get comfortable with handling queries over the phone or via email.
✨Emphasise Your Multitasking Abilities
This job requires juggling multiple tasks at once, so be prepared to share examples from your past experiences where you successfully managed several priorities. Highlighting your ability to stay organised and focused in a fast-paced environment will definitely impress the interviewers.