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- Tasks: Manage global brand projects and build strong client relationships in a dynamic environment.
- Company: Join Bulletproof, the world's largest independent brand agency with a creative edge.
- Benefits: Enjoy a competitive benefits package and work in the vibrant heart of London.
- Why this job: Level up your career by leading innovative design projects and making a real impact.
- Qualifications: FMCG client management experience and exceptional interpersonal skills required.
- Other info: Be part of a diverse team that values creativity and curiosity.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for a talented Senior Client Manager with outstanding FMCG client management experience to join our London studio in the heart of Covent Garden. Have you worked in some of the best design agencies managing global brand and packaging design projects? Are you confident in front of clients and able to work independently running your own projects? Are you ready to level up? If this sounds like you, we'd love to hear from you!
ABOUT US
400+ strong global brand agency
100% independent
27 years young
8 studios around the world
Offering unrivalled creativity at global scale, Bulletproof is the world's largest independent brand agency. Across eight studios, 400 like-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting things done; above all, we march to the beat of our own drum. As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best.
WE BELIEVE GREAT IDEAS CHANGE THE WORLD
We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.
WE BELIEVE PEOPLE MAKE THE DIFFERENCE
We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.
WE BELIEVE NAÏVETY BREEDS BRILLIANCE
We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions.
ABOUT THE ROLE
As a Senior Client Manager, you will work as part of the client services team supporting and in partnership with a Client Director and Senior Client Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike. Your main duties and responsibilities will include:
- CLIENT FACING
- Organising and attending client meetings; creating and leading presentations with precision and confidence
- Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients
- Managing difficult conversations and challenges with confidence and grace
- Being responsive to client needs and requests, identifying where opportunities lie to exceed expectations
- Being flexible and adaptable to circumstances, proposing solutions with ease
- Negotiating fee and timing discussions with the support of senior team members
- Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
- Confidently presenting and discussing briefs, feedback, proposals and financials with a client team
- Having an understanding of our offering and articulating it fluently to clients at every level
- Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
- Organising and contributing ideas to client entertainment to surprise and delight
- WITHIN THE CLIENT SERVICES TEAM
- Reporting into your Client Director and/or the Client Partner on a day-to-day basis whilst working with and supporting the wider team as required
- Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets
- Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues
- Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client's needs
- Working with a Client Manager to ensure Flook is up to date and accurate
- Taking responsibility for the weekly management of billings, forecasting and client purchase orders
- Strategically contributing to brief content, audits, presentations and pitches
- Learning from the Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline
- Managing the training and development of a Client Executive and Client Manager where required
Requirements
WHAT YOU SHOULD HAVE
- A keen, can-do attitude
- A fresh perspective and an entrepreneurial spirit
- Ability to forge strong relationships through excellent interpersonal skills
- Resourceful and capable in identifying, leveraging and building opportunities and client relationships
- Exceptional attention to detail and communication skills, both written and verbal
- Well informed and reliable; able to foresee potential problems and propose solutions
- Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects
- Ability to remain positive and calm under pressure in our fast-paced working environment
- Ability to successfully prioritise and manage multiple tasks and projects at any one time
- Demonstrate a clear understanding of the design industry, with a willingness to continue learning
In line with our three core beliefs, we're looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!
Benefits
Competitive benefits package
Location: London, United Kingdom
Senior Client Manager - LDN employer: Bulletproof
Contact Detail:
Bulletproof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager - LDN
✨Tip Number 1
Get to know the company inside out! Research their recent projects, values, and culture. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely gets what they’re about.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently discuss your experience and how it aligns with their needs. Think of it as telling a story – make it engaging and relevant to the role of Senior Client Manager.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it shows you’re proactive and genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It’s a chance to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Senior Client Manager - LDN
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your FMCG client management experience in your application. We want to see how you've managed global brand and packaging design projects, so don’t hold back on the details!
Be Confident and Clear: When writing your application, be confident in your abilities. Use clear language to express how you can lead client meetings and manage projects independently. We love a straightforward approach!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect our values and the role. Show us how your entrepreneurial spirit and keen attitude align with what we’re all about at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Let’s make it happen!
How to prepare for a job interview at Bulletproof
✨Know Your FMCG Inside Out
Make sure you brush up on your knowledge of the FMCG sector. Understand current trends, key players, and challenges in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you navigated difficult conversations or exceeded client expectations. This will demonstrate your capability to handle the responsibilities of a Senior Client Manager.
✨Be Ready to Discuss Project Management
Since you'll be overseeing design projects, be prepared to talk about your project management approach. Discuss how you develop timelines, manage budgets, and ensure quality. Use real-life examples to illustrate your process and problem-solving skills.
✨Emphasise Your Team Spirit
This role requires collaboration with various team members. Be ready to discuss how you work within a team, support others, and contribute to a positive working environment. Share instances where you've helped train or mentor colleagues, as this aligns with the company's values.
