Senior Client Manager

We are searching for a talented Senior Client Manager with outstanding FMCG client management experience to join our London studio in the heart of Covent Garden. Have you worked in some of the best design agencies managing global brand and packaging design projects? Are you confident in front of clients and able to work independently running your own projects? Are you ready to level up? If this sounds like you, we would love to hear from you!

ABOUT US:

• 400+ strong global brand agency
• 27 years young
• 8 studios around the world

Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 like-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting things done; above all, we march to the beat of our own drum.

As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

• WE BELIEVE GREAT IDEAS CHANGE THE WORLD - We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.
• WE BELIEVE PEOPLE MAKE THE DIFFERENCE - We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.
• WE BELIEVE NAÏVETY BREEDS BRILLIANCE - We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions.

ABOUT THE ROLE:

As a Senior Client Manager, you will work as part of the client services team supporting and in partnership with a Client Director and Business Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.

Your main duties and responsibilities will include:

CLIENT FACING

• Organising and attending client meetings; creating and leading presentations with precision and confidence.
• Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients.
• Managing difficult conversations and challenges with confidence and grace.
• Being responsive to client needs and requests, identifying where opportunities lie to exceed expectations.
• Being flexible and adaptable to circumstances, proposing solutions with ease.
• Negotiating fee and timing discussions with the support of senior team members.
• Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation.
• Confidently presenting and discussing briefs, feedback, proposals and financials with a client team.
• Having an understanding of our offering and articulating it fluently to clients at every level.
• Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations.
• Organising and contributing ideas to client entertainment to surprise and delight.

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Business Director on a day-to-day basis whilst working with and supporting the wider team as required.
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets.
• Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues.
• Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs.
• Working with a Client Manager to ensure Screendragon is up to date and accurate.
• Taking responsibility for the weekly management of billings, forecasting and client purchase orders.
• Strategically contributing to brief content, audits, presentations and pitches.
• Learning from the Client Director and Business Director to grow client relationships and broaden your understanding of the client service discipline.
• Managing the training and development of a Client Executive and Client Manager where required.

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

• A fresh perspective and an entrepreneurial spirit.
• Ability to forge strong relationships through excellent interpersonal skills.
• Resourceful and capable in identifying, leveraging and building opportunities and client relationships.
• Exceptional attention to detail and communication skills, both written and verbal.
• Well informed and reliable; able to foresee potential problems and propose solutions.
• Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects.
• Ability to remain positive and calm under pressure in our fast-paced working environment.
• Ability to successfully prioritise and manage multiple tasks and projects at any one time.
• Demonstrate a clear understanding of the design industry, with a willingness to continue learning.

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!