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- Tasks: Lead client coordination and operational delivery in Information Security services.
- Company: Join a dynamic team at a leading consultancy focused on Information Security.
- Benefits: Enjoy birthday holidays, gym memberships, and paid volunteer days.
- Why this job: Make a real impact by ensuring top-notch service delivery and client satisfaction.
- Qualifications: Experience in service delivery management and strong leadership skills required.
- Other info: Be part of an inclusive culture that values diversity and professional growth.
The predicted salary is between 50000 - 65000 £ per year.
The Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy. This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client satisfaction, and strong commercial performance. The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department. The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards under pressure, and foster a high-performing, customer-focused culture.
Key Responsibilities:
- Operational Delivery and Service Management
- Oversee end-to-end delivery of Information Security services across: Data Protection, Cyber Essentials, Information Security Consultancy.
- Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations.
- Monitor service delivery performance, utilisation, and capacity planning.
- Collaborate closely with the Head of Information Security Operations to align delivery performance with strategic objectives.
- Team Leadership and Management
- Line manage Client Coordinators who will work across Data Protection, Cyber Essentials, and Information Security functions.
- Conduct regular 1:1s, performance reviews, and annual appraisals.
- Support career development and progression planning within the team.
- Foster a high-performing, accountable, and collaborative team culture.
- Lead regular team meetings and performance check-ins.
- Support recruitment, onboarding, and training of new team members.
- Commercial and Performance Management
- Support budget management by monitoring service delivery costs and resource allocation.
- Track and report on key KPIs, including utilisation, revenue delivery, client satisfaction, and operational efficiency.
- Ensure effective coordination to support revenue targets within InfoSec service lines.
- Provide performance insights and reporting to senior leadership.
- Work collaboratively with finance and operations teams to ensure billing accuracy and timely invoicing.
- Client Experience and Stakeholder Management
- Drive a strong customer-focused culture within the Client Coordination team.
- Act as an escalation point for client coordination issues where required.
- Ensure consistent communication and service transparency with clients.
- Build effective relationships with internal stakeholders, including consultants, service leads, sales, and finance teams.
Skills & Experience Required:
- Proven experience managing service delivery operations within a professional services or consultancy environment.
- Experience leading and developing coordination or operations teams.
- Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy.
- Demonstrated ability to manage multiple concurrent client engagements.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness and experience managing delivery against revenue targets.
- Confident in KPI reporting and performance analysis.
- Excellent stakeholder management and negotiation skills.
Personal Attributes:
- Proactive, solutions-driven mindset.
- Strong leadership presence with an approachable and supportive style.
- Excellent written and verbal communication skills.
- High level of accountability and ownership.
- Resilient and able to operate effectively under pressure.
- Committed to continuous improvement and professional development.
Benefits:
- Birthday holiday
- Discounted Private Medical Insurance
- Gym Membership
- VITO days - X2 paid volunteer days
- Enhanced Family Related Leave Pay
- Standard Life Salary Sacrifice Pension
- Social Events
We understand that job descriptions provide only a brief overview of a role. If you would like more information, please feel free to reach out or submit an application, and we will be happy to share further details. WorkNest is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Client Coordination Manager in Stevenage employer: Bulletproof incorporated
Contact Detail:
Bulletproof incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordination Manager in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Coordination Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to Information Security and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your skills in operational delivery and client coordination.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and performance management. We recommend doing mock interviews with friends or mentors to get comfortable discussing your experience managing service delivery operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our hiring process.
We think you need these skills to ace Client Coordination Manager in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing service delivery operations, especially in the Information Security sector. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: As a Client Coordination Manager, you'll be leading a team. So, don’t forget to mention your experience in team management and how you've fostered a high-performing culture in previous roles. We love to see strong leadership examples!
Highlight Your Client Focus: Client satisfaction is key for us! Share specific instances where you’ve improved client experiences or resolved issues effectively. This will show us that you understand the importance of a customer-focused approach.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bulletproof incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of Information Security services, especially Data Protection and Cyber Essentials. Familiarise yourself with the latest trends and challenges in the industry so you can speak confidently about how you would manage service delivery and client expectations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing multiple service streams. Think about specific situations where you've fostered a high-performing culture or improved processes, as this will demonstrate your capability to lead the Client Coordination team effectively.
✨Be Client-Focused
Since client satisfaction is key, be ready to discuss how you've previously handled client coordination issues. Share stories that illustrate your ability to build strong relationships with clients and internal stakeholders, ensuring seamless communication and service transparency.
✨Demonstrate Your Commercial Acumen
Understand the financial aspects of the role, such as budget management and KPI tracking. Be prepared to talk about how you've managed delivery against revenue targets in the past, as this will show your potential employer that you can contribute to their commercial performance.