At a Glance
- Tasks: Lead daily operations in a fast-paced transport and logistics environment.
- Company: Join Bullet Express, a dynamic leader in transport and logistics.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Opportunity to develop your career in a thriving industry.
- Why this job: Make a real impact by improving efficiency and customer service.
- Qualifications: Management experience in logistics and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Bullet Express is looking for an experienced Operations Manager to join our team at our Bothwell site. This is a key management role within our operation, responsible for the day-to-day running of our warehouse and transport operation. You will lead the operational teams, ensure our customers receive the level of service they expect, and make sure the operation runs safely, efficiently and cost-effectively.
We are looking for someone who is comfortable working in a busy, fast-paced transport and logistics environment. You will need to be a strong people manager who can make decisions, solve problems and take ownership of the operation. The successful candidate will work closely with the Head of Operations and fellow Operations Manager and other departments across the business to continually improve performance, service and efficiency.
Key Responsibilities
- Operational Management
- Take responsibility for the smooth day-to-day running of the warehouse and transport operation.
- Ensure customer deliveries and collections are completed in line with agreed service levels and KPIs.
- Manage the team responsible for inbound and outbound freight, including loading, unloading, scanning and movement through the warehouse.
- Monitor daily operational performance and take action quickly when issues arise.
- Plan staffing, vehicles and warehouse resources to meet the needs of the operation.
- Support and manage trunking and network operations.
- Ensure clear communication and handovers between shifts and departments.
- Identify ways to improve processes, productivity and service.
- People Management
- Lead, support and develop the operational teams.
- Set clear expectations and ensure team members understand their roles and responsibilities.
- Manage staffing levels, holidays, overtime and agency requirements.
- Monitor performance and address any issues quickly and fairly.
- Complete return-to-work meetings, investigations, performance reviews and disciplinary processes where required.
- Coach and develop supervisors and team members.
- Build a positive working environment with a strong focus on teamwork, accountability and performance.
- Warehouse & Transport
- Ensure freight is handled, scanned, loaded and unloaded safely and accurately.
- Maintain high standards of warehouse housekeeping.
- Ensure vehicles and warehouse resources are used efficiently.
- Monitor operational accuracy, damages and service failures.
- Work with the transport team to ensure vehicles and drivers are planned effectively.
- Ensure operational procedures are followed consistently across all shifts.
- Health & Safety and Compliance
- Ensure all Health & Safety procedures are followed across the operation.
- Promote a strong safety culture and challenge unsafe working practices.
- Ensure risk assessments, toolbox talks, accident investigations and other required documentation are completed.
- Ensure compliance with relevant transport legislation, driver hours and Working Time requirements.
- Make sure operational checks, audits and compliance requirements are completed accurately and on time.
- Customer Service
- Maintain strong working relationships with customers, partners and other departments within Bullet Express.
- Deal with operational and customer escalations professionally and quickly.
- Investigate service failures and put actions in place to prevent repeat issues.
- Support customer meetings and service reviews where required.
- Ensure customers and internal teams receive clear and accurate operational updates.
- Performance & Cost Control
- Monitor operational costs and ensure the operation works within agreed budgets.
- Manage overtime and agency usage effectively.
- Identify opportunities to reduce unnecessary costs without affecting service or safety.
- Monitor key operational KPIs and take action where performance falls below expectations.
- Produce clear operational reports and updates for senior management.
- Continually look for ways to make the operation safer, simpler and more efficient.
What We're Looking For
- Essential: Previous management experience within transport, logistics, distribution or warehouse operations.
- Strong leadership and people management skills.
- Experience managing a busy, fast-paced operation.
- Good understanding of Health & Safety and operational compliance.
- Experience working with operational KPIs and service targets.
- Strong organisational and problem-solving skills.
- Confident making decisions and taking ownership of operational issues.
- Good communication skills and the ability to work effectively with customers, colleagues and senior management.
- Comfortable using TMS, Microsoft and operational systems.
The Person
We are looking for someone who:
- Leads from the front and is comfortable being involved in the day-to-day operation.
- Takes ownership and follows issues through to completion.
- Remains calm and makes sensible decisions under pressure.
- Has high standards and strong attention to detail.
- Can manage and develop people while holding them accountable for performance.
- Is commercially aware and understands the importance of controlling operational costs.
- Is flexible and adaptable when operational requirements change.
- Works well as part of a wider management team.
- Has a positive, proactive and solution-focused approach.
- Is always looking for ways to improve how the operation works.
How Success Will Be Measured
Performance within the role will include:
- On-time and in-full delivery performance.
- Overall customer service levels.
- Warehouse productivity and operational efficiency.
- Freight handling and scanning accuracy.
- Reduction in damages and operational failures.
- Effective management of overtime, agency and operational costs.
- Health & Safety performance and compliance.
- Staff attendance, performance and retention.
- Customer satisfaction.
- Continuous improvement across the operation.
If you are an experienced operations professional who enjoys working in a busy transport and logistics environment, can lead a team and isn't afraid to take ownership of challenges, we would like to hear from you. Apply today to join the Bullet Express team.
Operations Manager employer: Bullet Express
At Bullet Express, we pride ourselves on being an excellent employer, offering a dynamic work environment in Bothwell, Glasgow, where you can develop your career in customs and international logistics. Our supportive culture fosters employee growth through comprehensive training and hands-on experience, ensuring that you are well-equipped to thrive in a busy international logistics operation. Join us to be part of a dedicated team that values attention to detail and a commitment to compliance, while enjoying the benefits of working in a growing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Bullet Express.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Bullet Express. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Bullet Express, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Bullet Express and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Bullet Express. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Bullet Express
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Bullet Express.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Bullet Express.
