Customs Care Operator

We are looking for a Customer Care Operator to support our customs and International operations team at Bullet Express. The role will involve assisting with customer-related processes, checking documentation, liaising with customers and internal departments, and helping ensure shipments move compliantly and efficiently.

Previous customs experience would be preferred (6 months), particularly around import/export documentation, transit movements, or customs declarations. However, full training will be provided for the right person who has strong attention to detail, good administration skills, and a willingness to learn. This is a good opportunity for someone looking to develop a career in Customs, freight forwarding, or international Logistics.

• Review customer paperwork to ensure customs documentation is present and accurate.
• Check commercial invoices, packing lists, commodity descriptions, HS codes, country of origin, and consignee/importer details.
• Liaise with customers to request missing or corrected documentation.
• Support the preparation and processing of customs-related information for Import export, NI, ROI, and EU movements.

• Essential
• Strong Attention to detail
• Good Administration and organizational skills
• Confident communication skills, both written and verbal
• Ability to work under pressure and manage time-sensitive tasks
• Comfortable working with email, spreadsheets, and internal systems
• Willingness to learn customs processes and follow procedures accurately
• Ability to work as part of a team and communicate clearly with other departments
• Desirable
• Previous experience in customs, freight forwarding, logistics, transport, or international trade
• Understanding of Import/export documentation
• Knowledge of customs terms such as HS codes, EORI numbers, country of origin, MRNs, GMRs, ENS, EADs, or T1 movements
• Experience dealing with Customers, brokers, hauliers, or customer partners
• Experience using logistics or freight management systems

• Reliable and professional
• Methodical and accurate
• Calm under pressure
• Comfortable asking questions when unsure
• Able to follow process and understand the importance of compliance
• Keen to learn and develop within customs and International logistics

Customer experience would be beneficial, but it is not essential. Training will be provided for the right candidate, including internal procedures, customs documentation, compliance requirements, and systems used by the department. The successful candidate must be willing to learn and apply customs processes accurately, as the role involves time-sensitive and compliance-critical work.

This role offers the opportunity to join a busy and growing international logistics operation at Bullet Express in Bothwell, Glasgow. The successful candidate will gain hands-on experience in customs, international freight, and cross-border compliance, with support and training from an experienced team.

To apply, please send your CV to: David Logan [email protected]

Applications close on 20th July 2026.

This position would suit someone with existing customs experience, or someone from a logistics, freight, transport, administration, or customer service background who is looking to move into customs and develop their knowledge further.