At a Glance
- Tasks: Support game infrastructure and troubleshoot complex IT issues in a dynamic environment.
- Company: Join a leading gaming company with a passion for innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a chance to work in the gaming industry.
- Why this job: Be at the heart of game development, ensuring smooth operations for creative minds.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a hands-on IT Systems Engineer to support the infrastructure behind our games and the developers who build them. This is a broad, technical role spanning networking, cloud, identity, and on-prem systems — combined with real-time support on the studio floor. You’ll be as comfortable troubleshooting complex issues as you are supporting system improvements to keep developers moving. You’ll need to be adaptable, pragmatic, and calm under pressure. Priorities shift quickly, and your focus will always be on removing blockers and keeping the studio running.
What you'll be doing:
- Act as second line escalation for complex technical issues, providing support and guidance to the Junior IT Support Technician
- Support core systems (Microsoft 365, Entra ID, Active Directory, networking, servers)
- Assist with AWS cloud infrastructure support
- Maintain developer systems (including Perforce)
- Monitor system performance and resolve issues proactively
- Support infrastructure projects and system improvements
- Assist with onboarding/offboarding processes
- Maintain clear technical documentation
What we're looking for:
- Experience in IT support, systems, or infrastructure roles
- Strong Microsoft 365 & Entra ID knowledge
- Solid networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Windows Server & Active Directory
- Scripting (PowerShell or similar)
- Linux administration
- AWS experience
- Strong problem-solving and communication skills
- Full UK driving licence
Nice to Have:
- Perforce or version control at scale
- Docker / Infrastructure as Code
- Experience in the game industry
- Experience with enterprise hardware
IT Systems Engineer employer: BULKHEAD Limited
Join a dynamic and innovative team as an IT Systems Engineer, where you'll play a crucial role in supporting the infrastructure that powers our games. Our company fosters a collaborative work culture that values adaptability and problem-solving, offering ample opportunities for professional growth and development in a fast-paced environment. Located in a vibrant area, we provide a unique chance to work closely with creative developers while enjoying a supportive atmosphere that prioritises employee well-being and success.
