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- Tasks: Support game infrastructure and troubleshoot complex technical issues.
- Company: Join a dynamic gaming studio with a passion for innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Be part of a creative team that keeps the gaming world running smoothly.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a hands-on IT Systems Engineer to support the infrastructure behind our games and the developers who build them. This is a broad, technical role spanning networking, cloud, identity, and on-prem systems — combined with real-time support on the studio floor. You’ll be as comfortable troubleshooting complex issues as you are supporting system improvements to keep developers moving. You’ll need to be adaptable, pragmatic, and calm under pressure. Priorities shift quickly, and your focus will always be on removing blockers and keeping the studio running.
What you’ll be doing:
- Act as second line escalation for complex technical issues, providing support and guidance to the Junior IT Support Technician
- Support core systems (Microsoft 365, Entra ID, Active Directory, networking, servers)
- Assist with AWS cloud infrastructure support
- Maintain developer systems (including Perforce)
- Monitor system performance and resolve issues proactively
- Support infrastructure projects and system improvements
- Assist with onboarding/offboarding processes
- Maintain clear technical documentation
What we’re looking for:
- Experience in IT support, systems, or infrastructure roles
- Strong Microsoft 365 & Entra ID knowledge
- Solid networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Windows Server & Active Directory
- Scripting (PowerShell or similar)
- Linux administration
- AWS experience
- Strong problem-solving and communication skills
- Full UK driving licence
Nice to Have:
- Perforce or version control at scale
- Docker / Infrastructure as Code
- Experience in the game industry
- Experience with enterprise hardware
IT Systems Engineer employer: Bulkhead Interactive
Contact Detail:
Bulkhead Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working in IT systems. Attend meetups or online webinars related to gaming and IT support — you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any projects you've worked on, especially if they relate to cloud infrastructure or system improvements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as an IT Systems Engineer, like resolving networking issues or supporting cloud infrastructure. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your adaptability and problem-solving skills, as these are key in our fast-paced environment.
We think you need these skills to ace IT Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and systems, especially with Microsoft 365 and networking. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting developers and keeping systems running smoothly. We love seeing enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can stay calm under pressure, so share those stories that demonstrate your problem-solving prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Bulkhead Interactive
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra ID, and Active Directory. Be ready to discuss how you've used these systems in past roles, and think of specific examples where you solved complex issues or improved system performance.
✨Show Off Your Problem-Solving Skills
Prepare to share stories that highlight your troubleshooting abilities. Think about times when you faced a challenging technical issue and how you approached it. This will demonstrate your calmness under pressure and adaptability, which are key for this role.
✨Familiarise Yourself with AWS and Networking
Since the role involves cloud infrastructure support, make sure you understand AWS basics and can talk about networking fundamentals like DNS, DHCP, and VPNs. Being able to explain how these elements work together will impress your interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are essential, so practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask clarifying questions if you need more information about what they’re asking.