Customer Service Representative

Location: Middlesbrough

Salary: Competitive, dependent upon experience and qualifications

Bulkhaul Limited, established in 1981, is a global leader in the transportation of bulk liquids, dry bulk and gases. We are committed to delivering reliable, efficient, and safe logistics solutions to our customers worldwide. Our Middlesbrough headquarters fosters a dynamic and fast‑paced environment where dedication and teamwork are the cornerstones of our success.

Position Overview

We are looking for a proactive and detail‑oriented Customer Service Representative to support our commercial team. The ideal candidate will assist in managing customer relationships, preparing commercial documentation, and contributing to the overall effectiveness of our commercial operations. This role requires excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast‑paced environment.

Key Responsibilities

• Assist in managing customer accounts and maintaining strong relationships with clients.
• Prepare and process commercial documentation, including quotes and invoices.
• Support the commercial team in negotiating and finalising agreements with customers.
• Monitor and track commercial activities to ensure compliance with company policies and procedures.
• Conduct market research to identify potential business opportunities and provide insights to the commercial team.
• Coordinate with internal departments to ensure seamless execution of commercial operations.
• Handle customer enquiries and provide timely and accurate information.
• Assist in the preparation of reports and presentations for management review.
• Maintain accurate records and databases related to commercial activities.
• Provide out of hours cover as required on a rotating basis along with other team members.
• Ensure compliance with company policies and relevant legal and regulatory requirements.
• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the commercial department.

Core Skills

• Previous experience in a commercial, sales or customer service role is advantageous.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• NVQ Diploma or equivalent; additional qualifications in logistics, supply chain management, or related fields are a plus.
• Knowledge of commercial and logistics software is an advantage.
• Proactive problem‑solving skills and the ability to work independently and as part of a team.

What We Offer

• Private Health Cover, with access to a Digital GP.
• 33 days holiday per annum, including bank holidays.
• A supportive and collaborative work environment.
• Excellent office facilities on a site with 24 hr security.
• Secure onsite parking.
• Opportunities for career development and progression within a global company.
• Employee assistance program and well‑being initiatives.

Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics!

Benefits of Working for Bulkhaul

• Full training in company systems will be provided for the successful candidate(s).
• Gradual career progression is anticipated within the department/company as more experience is gained.
• Private Health Cover, following certain criteria.
• Various Pension Scheme options, following certain criteria.
• Company Sick pay, following certain criteria.

Bulkhaul has locations across the globe, covering the UK, Europe, America and Asia.

Should you have any questions or require any of the services we provide, then be sure to get in touch with Bulkhaul today.