At a Glance
- Tasks: Support our commercial team by managing customer relationships and preparing documentation.
- Company: Join Bulkhaul Limited, a global leader in logistics since 1981.
- Benefits: Enjoy private health cover, 33 days holiday, and career development opportunities.
- Other info: Full training provided with opportunities for progression in a supportive environment.
- Why this job: Be part of a dynamic team that values innovation and excellence in global logistics.
- Qualifications: Previous experience in customer service and strong communication skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Location: Middlesbrough
Salary: Competitive, dependent upon experience and qualifications
Bulkhaul Limited, established in 1981, is a global leader in the transportation of bulk liquids, dry bulk and gases. We are committed to delivering reliable, efficient, and safe logistics solutions to our customers worldwide. Our Middlesbrough headquarters fosters a dynamic and fast‑paced environment where dedication and teamwork are the cornerstones of our success.
Position Overview
We are looking for a proactive and detail‑oriented Customer Service Representative to support our commercial team. The ideal candidate will assist in managing customer relationships, preparing commercial documentation, and contributing to the overall effectiveness of our commercial operations. This role requires excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast‑paced environment.
Key Responsibilities
- Assist in managing customer accounts and maintaining strong relationships with clients.
- Prepare and process commercial documentation, including quotes and invoices.
- Support the commercial team in negotiating and finalising agreements with customers.
- Monitor and track commercial activities to ensure compliance with company policies and procedures.
- Conduct market research to identify potential business opportunities and provide insights to the commercial team.
- Coordinate with internal departments to ensure seamless execution of commercial operations.
- Handle customer enquiries and provide timely and accurate information.
- Assist in the preparation of reports and presentations for management review.
- Maintain accurate records and databases related to commercial activities.
- Provide out of hours cover as required on a rotating basis along with other team members.
- Ensure compliance with company policies and relevant legal and regulatory requirements.
- Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the commercial department.
Core Skills
- Previous experience in a commercial, sales or customer service role is advantageous.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast‑paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- NVQ Diploma or equivalent; additional qualifications in logistics, supply chain management, or related fields are a plus.
- Knowledge of commercial and logistics software is an advantage.
- Proactive problem‑solving skills and the ability to work independently and as part of a team.
What We Offer
- Private Health Cover, with access to a Digital GP.
- 33 days holiday per annum, including bank holidays.
- A supportive and collaborative work environment.
- Excellent office facilities on a site with 24 hr security.
- Secure onsite parking.
- Opportunities for career development and progression within a global company.
- Employee assistance program and well‑being initiatives.
Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics!
Benefits of Working for Bulkhaul
- Full training in company systems will be provided for the successful candidate(s).
- Gradual career progression is anticipated within the department/company as more experience is gained.
- Private Health Cover, following certain criteria.
- Various Pension Scheme options, following certain criteria.
- Company Sick pay, following certain criteria.
Bulkhaul has locations across the globe, covering the UK, Europe, America and Asia.
Should you have any questions or require any of the services we provide, then be sure to get in touch with Bulkhaul today.
Customer Service Representative employer: Bulkhaul Limited
Bulkhaul Limited is an exceptional employer located in Middlesbrough, offering a dynamic and supportive work environment where teamwork and dedication are highly valued. Employees benefit from competitive salaries, comprehensive health cover, and ample opportunities for career development within a global logistics leader. With a commitment to inclusivity and employee well-being, Bulkhaul fosters a culture of continuous improvement and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bulkhaul Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bulkhaul Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bulkhaul Limited:Your cover letter is your chance to shine! Tell us why you want to work at Bulkhaul Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bulkhaul Limited!
How to prepare for a job interview at Bulkhaul Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
