IT Service Desk Technician in Colchester

Bulk™ is on an incredible journey, with a mission to move the business from a manufacturing-led retailer to a destination brand for active nutrition. We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand – and we want you to be a part of it!

We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have an affinity to the world of nutrition, health, fitness, and sports.

In a Nutshell

We're seeking a proactive and customer-focused IT Service Desk Technician to join our IT team. In this role, you'll provide technical support to end users, ensuring the smooth operation of IT systems, applications, and devices. Acting as a key point of contact for incident resolution, service requests, and user guidance, you'll deliver an excellent user experience in a fast-paced environment. Reporting directly to the IT Service Desk Team Lead, you'll serve as the face of IT for our wider business.

What will you be doing?

• Provide first-line support for hardware, software, and network-related issues across Windows and macOS environments.
• Provide technical support to all teammates during business hours and outside of this as and when required.
• Manage the purchase, configuration, and installation of all hardware across the business.
• Support and administer Microsoft 365 including user accounts, permissions, and troubleshooting.
• Support endpoint management and device configuration via Microsoft Intune.
• Troubleshoot networking issues related to TCP/IP, DNS, DHCP, and connectivity.
• Log, track, and update tickets with clear, detailed notes contributing to knowledge base articles.
• Enforce Bulk security policies across devices and user accounts.
• Follow ITIL-aligned processes for incident, request, and change management.
• Escalate complex issues to second- or third-line support teams when required.
• Maintain a high level of customer satisfaction through clear communication and timely resolution.
• Contribute to continuous improvement by analysing support trends and reporting insights.
• Collaborate with internal teams to enhance service delivery and user experience.
• Manage all IT assets and keep the asset register strictly up to date.
• Manage end-to-end IT onboarding and offboarding processes for employees.

What are we looking for?

• Proven experience in a Service Desk or IT Support role.
• Strong knowledge of Microsoft 365 administration and support.
• Experience supporting both Windows and macOS operating environments.
• Familiarity with ITSM ticketing tools.
• Experience with device and endpoint management using Microsoft Intune.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Knowledge of ITIL principles and standard service management processes.
• Strong troubleshooting skills across hardware, software, and network issues.
• Excellent written and verbal communication, alongside strong customer service skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Strong organizational skills and meticulous attention to detail.
• Analytical mindset with strong problem-solving abilities.
• Ability to work under pressure, keep calm, and adapt to changing priorities.
• Proactive, self-starting attitude with a strong customer-first approach.

Nice to have

• ITIL Foundation certification or an equivalent qualification.
• Experience with tools such as: CrowdStrike, Automox, Jamf, Asana, Google Workspace.
• Good understanding of printer support, maintenance, and troubleshooting.

What are the gains?

• Monthly Bulk Bank Benefits Allowance including a subsidised Gym Membership.
• A day off to celebrate your Birthday.
• PerkBox Subscription.
• 60% discount on all Bulk™ products.
• Flexi Start.
• Additional Annual Leave (optional).
• Teammate Pension Scheme.
• Life Assurance.
• Medicash.
• A day off for Volunteering (optional).
• Cycle to Work Scheme.
• Enhanced Maternity & Paternity leave and workplace nursery scheme.
• Bulk™ Pantry.
• Happy Hour Drinks Fridge (Thursdays & Fridays).
• Summer Working Hours.

Location: Colchester, UK Hybrid 3 days in the office, 2 days working from home.

Our Commitment

Bulk™ is a place where employees have a voice fundamental to our success as a business. Building a diverse and inclusive team enables us to reach and connect with our global customers, from developing delicious recipes to how our brand is built and perceived. Regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any protected characteristic, if you are a passionate risk-taker and eager to make a difference in sports nutrition, we want to hear from you. We know that a CV doesn’t begin to scratch the surface, and that the things that make you who you are could be a real game-changer for us. We are proud to be an equal opportunities employer.

Privacy

Bulk™ takes your privacy seriously and will only use your personal information to administer your application for this role. When you apply, we shall process your details for this vacancy only and we will not pass your details onto a third party. We may contact you by email, text or telephone about the progress of your application. This processing is conducted lawfully on the basis of legitimate interests.