Corporate Store Supervisor II - Temp in Bedford

About Us

Established in 1982, Bulk Barn is Canada’s largest bulk food retailer with close to 300 stores and growing!

The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization.

We strive to foster a balanced and flexible culture that benefits both our customers and employees.

Position Summary

The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team collaboration.

The Corporate Store Supervisor II assists in the leadership of the stores day‑to‑day operations in the achievement of operational efficiencies, profitability and customer satisfaction.

The position also promotes and maintains workplace wellness, health and safety through active compliance with all policies and procedures.

Duties and Responsibilities

• Project/Task Management
• Perform and supervise store opening and closing procedures – arming and disarming store alarms, counting and balancing tills and float at the beginning and end of each shift, daily safe audits and preparing the daily deposit to the nearest TD Bank.
• Operate the cash register and POS system, administering the Corporate Store Supervisor II POS functions as required.
• Manage transactions and the cash register with honesty and integrity.
• Restock store shelves, barrels, tubs, pails and displays.
• Place Warehouse and Direct Store Delivery (DSD) orders and facilitate the receiving of orders, including tracking expiry dates.
• Submit daily and weekly paperwork to Corporate Office.
• Ensure stores are “closing to open” and that throughout the day clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.
• Work with the Corporate Store Manager to manage labour and create weekly work schedules to budgeted staffing models.
• People Management
• Recognize trends of underperformance and strong performers within the assigned store team.
• Ensure clear, documented and executed performance improvement plans.
• Resolve issues proactively with store staff and report unresolved issues to the Corporate Store Manager.
• Ensure team performs to company standards and is held accountable for non‑compliance.
• Team Collaboration
• Coach and motivate staff to perform their duties to the best of their abilities.
• Lead staff and ensure Bulk Barn Foods Limited standards are upheld.
• Assign staff break times in compliance with Company Policy.
• Delegate tasks and duties amongst employees to meet company expectations and timelines.
• Follow‑up with employees to ensure tasks are executed correctly and in a timely manner.
• Lead and assist staff in performing their day‑to‑day tasks.
• Maintain a healthy and safe working environment.
• Support successful trainings, performance management meetings and staff meetings.
• Service Excellence
• Set high expectations for excellent customer service and hold the store team accountable to measurable results.
• Assist customers in a manner that exceeds expectations.
• Ensure the store is kept clean at all times by adhering to and executing all cleaning schedules.
• Motivate the team to achieve and implement changes to ensure success.
• Ensure bins, tubs and shelves are full and clean.
• Customer Focus
• Ensure employees come to work in compliance with operating standards and actively engage with co‑workers and customers to achieve store results.
• Drive the store team to go beyond the norm to deliver outstanding service.
• Communication
• Communications are professional, timely, thorough and proactive.
• All communications are delivered consistently to all store team members.
• All customer communications are friendly and productive, encouraging repeat business and increased sales.
• Promotes and works to maintain workplace wellness, health and safety through active compliance with all workplace health and safety policies and procedures.
• Any other duties as required.

Qualifications

• High School Education or Equivalent
• Handler and Food Safe Certification (asset)
• Standard First Aid Certificate (asset)
• 3 years’ experience working in a retail environment (Food Retail experience is an asset)
• 2–3 years’ experience working under pressure, multi‑tasking and managing time
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• 2–3 years’ experience leading and supervising a team
• 2–3 years’ experience handling confidential information in a professional environment
• 2–3 years’ experience servicing and resolving customer concerns
• Ability to exercise flexibility, initiative, good judgement and discretion
• Professional demeanor with strong interpersonal skills
• Positive and customer‑service oriented
• Job Type: Temporary, Full‑time (approximately 18 months)

Schedule: Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday. 35 hours per week.

This job requisition is for a new vacancy.

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested.

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