Store Manager - Harrods

Position

Loro Piana is looking for an exceptional Store Manager to oversee two concessions at Harrods, leading a team of 20-25 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store\’s performance.

Job Responsibilities

Sales & Business Development

1. Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service
2. Analyze market trends, identify growth opportunities, and implement sales strategies
3. Maintain Loro Piana\’s luxury standards, ensuring the store reflects the brand\’s DNA

CRM

1. Cultivate strong relationships with VIPs and top clients, enhancing brand loyalty
2. Ensure the team delivers exceptional service, providing coaching and training as needed
3. Handle customer inquiries and resolve any service issues with a client-first approach

Team Leadership

1. Recruit, train, and develop a high-performing team, fostering a culture of excellence
2. Monitor performance, set clear objectives, and provide ongoing feedback
3. Organize daily and weekly meetings to align the team on goals and priorities

Operations & Visual Merchandising

1. Ensure smooth store operations, from stock management to compliance with internal policies
2. Oversee visual merchandising to maintain an impeccable luxury presentation
3. Collaborate with internal departments to optimize logistics and product availability

Profile

1. Proven experience in luxury retail management
2. Strong leadership, communication, and business acumen
3. Passion for Loro Piana and deep knowledge of luxury fashion
4. Proficiency in Microsoft Office and SAP Retail (preferred)
5. Fluent English; additional languages are a plus

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