We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.
Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.
Lead by Example
- Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.
- Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change.
- Achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
Develop Clienteling Strategies
- Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience.
- Execute strategies to recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
- Ensure a seamless and consistent client experience in-store and remotely for all Clients' types, following the brand's selling experience, enhancing italianness and hospitality.
Manage Store Team Organization and Development
- Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
- Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
- Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
Supervise Store Operations and Maintenance
- Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
- Be responsible for the good maintenance, safe environment, and good functioning of the store.
Demonstrate Market Knowledge and Awareness
- Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Soft Skills
- Client-centric
- Client Relationship Development
- Entrepreneurial Mindset
- Networking
- Ownership
- Influence
- Caring Leadership
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Financial Management
- Sales Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
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Store Manager Bvlgari New Bond Street employer: BULGARI
Bulgari offers an exceptional work environment in the heart of London, where creativity and luxury meet. As a Global CRM Lead, you will not only have the opportunity to shape our CRM strategy but also mentor a passionate team, fostering a culture of collaboration and innovation. With a commitment to employee growth and development, Bulgari provides unique advantages such as access to exclusive training programs and a vibrant workplace that celebrates diversity and excellence.
