Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.
Fulltimeposition– Reporting toStoreManager
The ClientAdvisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.
DeliveranExceptionalSellingExperience
- / Assistallclients/prospectsentering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leavingalastingpositiveimpression.
- / Keep client information up-to-date in the company’s CRMsystemand execute 1-to-1CRM initiatives, according to the received guidelines.
- / Addresscomplexclients’complaintswithdiplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
- / Serve as proactiveliaisonbetween clients and local/central service departments.
AchieveandExceedSalesObjectivesand Targets
- / Actively work towards meeting or exceeding individual salestargetsas well as contributing to overall storeKPIs.
ProveKnowledgeofPoliciesandProcedures
- / Understand and stay updated on all trainingsand proceduresto provide flawless experience and personalized advice to clients.
- / Adherestrictlytoallcompany policiesregarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Soft skills
- / Client-centric
- / Interpersonal Savviness
- / Client Relationship Development
- / Adaptability
- / Negotiation
- / Collaboration, being able to work in team
- / Brand Sensitivity
- / Cultural Curiosity and Sensitivity
- / Organized and efficient
- / Detail-oriented with the ability to manage multiple tasks simultaneously
- / Able to work in a fast-paced and target-oriented environment
Hard skills
- / Selling Techniques
- / Tech Savvy, including familiarity with CRM systems
- / Knowledge of luxury industry
- / Fluent in English
#J-18808-Ljbffr
Client Advisor Selfridges Manchester employer: BULGARI
Bulgari offers an exceptional work environment in the heart of London, where creativity and luxury meet. As a Global CRM Lead, you will not only have the opportunity to shape our CRM strategy but also mentor a passionate team, fostering a culture of collaboration and innovation. With a commitment to employee growth and development, Bulgari provides unique advantages such as access to exclusive training programs and a vibrant workplace that celebrates diversity and excellence.
