At a Glance
- Tasks: Lead a luxury store, drive sales, and develop a high-performing team.
- Company: Join Loro Piana, a prestigious Italian luxury brand under LVMH.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be part of a renowned brand and shape exceptional client experiences.
- Qualifications: Experience in retail management and a passion for luxury products.
The predicted salary is between 36086 - 44106 £ per year.
Position
Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments.
Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector.
As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence
As a Store Manager, you will act with an entrepreneurial mindset to identify business opportunities and drive commercial results.
Leading by example with a hands-on, personable and adaptable approach, you will coach and develop your team to prioritise the client and consistently exceed expectations.
- Job responsibilities
- Sales and Business Development
- Grow the store's top line sales by identifying trends and opportunities and maximising their potential.
- Focus of developing key categories within the store by collaborating with relevant functions to maximise each category potential.
- Implement and drive key action plans in line with business needs and expectations to increase performance.
- Build and develop a strong client base by utilising available support, resources and opportunities.
- Create a meaningful and collaborative community by networking with internal and external peers within the market.
- Maintain a deep understanding of the internal and external competitive landscape and market trends, leveraging continuous learning and curiosity to share market insights and opportunities with key stakeholders to drive better business decisions.
- Monitor business performance, results, and audit outcomes, developing targeted action plans as needed.
- Team Management
- Develop your team through consistent coaching and continuous feedback.
- Identify your team's areas of strength and development and collaborate with key stakeholders to create and implement individual development plans.
- Inspire the team to drive business performance and foster innovative solutions, creating an entrepreneurial, empowering, and motivating environment.
- Identify, recruit, and develop top talent, while partnering with key stakeholders on succession planning.
- Support new joiners through dedicated guidance and regular check-ins to help them successfully complete their onboarding pathway and integrate into the business.
- Keep the team inspired and informed on key business updates by fostering curiosity during daily store briefings, training sessions, and one-on-ones.
- Optimise team scheduling and shop floor coverage to adapt to changing business needs.
- Client Experience
- Cultivate a client-centric store mindset focused on consistently exceeding client expectations.
- Lead by example: Set the standard for exceptional client connections, coaching the team on the selling ceremony.
- Manage client flow through proactive planning and agile organization, ensuring every client is promptly acknowledged, attended to, and given tailored service.
- Build and develop client database by optimising data quality and quantity.
- Train and develop the team to build confidence and expertise in after-sales service.
- Operations & Procedures
- Maintain a thorough understanding of operational policies, standards, and procedures, ensuring clear communication and consistent implementation across the team.
- Oversee inventory management to maintain accuracy and accountability.
- Oversee visual merchandising practices and standards to ensure the store image and product care align with corporate guidelines, keeping the team fully aligned and informed.
- Align store processes and procedures to deliver a seamless, best-in-class client experience, including:
- Ensuring strict adherence to health and safety regulations.
- Maintaining store facilities to the highest standards.
- Uniform and Grooming Guidelines are respected.
- Effective partnership between front and back of house teams and activities.
- Additional duties and management responsibilities as required.
- Profile
- Proven experience in a similar retail environment, successfully leading and developing diverse teams.
- Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
- Lead with empathy and curiosity to actively listen and understand others.
- Strong and demonstratable commercial acumen.
- Ability to be adaptable, agile, creative, commercial and solution focused.
- Deeply passionate and knowledgeable about our products and the luxury industry.
- Client-centric mindset with a passion for consistently exceeding expectations.
- Committed team player with a strong collaborative approach across diverse stakeholders.
- Fluent in English (spoken and written); proficiency in additional languages is a plus.
- #J-18808-Ljbffr
Store Manager - Harrods Mrtw in London employer: BULGARI
Bulgari offers an exceptional work environment in the heart of London, where creativity and luxury meet. As a Global CRM Lead, you will not only have the opportunity to shape our CRM strategy but also mentor a passionate team, fostering a culture of collaboration and innovation. With a commitment to employee growth and development, Bulgari provides unique advantages such as access to exclusive training programs and a vibrant workplace that celebrates diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Harrods Mrtw in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BULGARI, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BULGARI!
We think you need these skills to ace Store Manager - Harrods Mrtw in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BULGARI, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BULGARI and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BULGARI that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BULGARI
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
