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- Tasks: Lead a dynamic sales team and ensure exceptional customer service at Harrods.
- Company: Join the iconic Harrods team, known for luxury and excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a key player in a prestigious environment and make a real impact on customer experiences.
- Qualifications: Experience in retail management and a passion for luxury customer service.
- Other info: Exciting opportunity to grow in a fast-paced, luxury retail setting.
The predicted salary is between 36000 - 60000 £ per year.
Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers.
Job Responsibilities:
- Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
- Lead sales team by example on the floor.
- Reach sales targets and manage the boutique in order to achieve sales objectives and KPIs.
- Support Store Manager to propose and implement action plans to improve results.
- Support with the Boutique's Weekly trade report.
- In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
- Supervise After Sales Service requests providing excellent service.
- Organize and implement store rotations, shifts and holidays.
- Support the Store Manager regarding in-store training and team briefing.
- Support Store Manager and team in CRM / develop loyal customers.
Additional Responsibilities:
- Support Store Manager with induction of new joiners.
- Support Store Manager in opening and closure procedures.
- Support Store Manager in upholding uniform and grooming standards.
- Support store administration where needed and necessary.
Technical Skills:
- Knowledge of Luxury Business.
- Selling skills.
- CRM techniques and tools.
- Store procedures and processes.
Deputy Store Manager Harrods in England employer: BULGARI
Contact Detail:
BULGARI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager Harrods in England
✨Tip Number 1
Get to know the company culture before your interview. Research Harrods and understand their values, especially around customer service and luxury retail. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your sales pitch! As a Deputy Store Manager, you'll need to demonstrate your ability to lead and coach the sales team. Prepare examples of how you've successfully driven sales or improved customer satisfaction in previous roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the store. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the position and the brand.
We think you need these skills to ace Deputy Store Manager Harrods in England
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our values and the high standards we uphold at Harrods. Share specific examples that highlight your passion for exceptional customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy Store Manager role. We’re looking for candidates who can lead by example and drive sales, so highlight your relevant experience in coaching teams and achieving sales targets. Don’t forget to mention any CRM skills you have!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is crucial in our business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at BULGARI
✨Know Your Luxury Market
Familiarise yourself with the luxury retail landscape, especially Harrods' unique offerings. Understand their customer base and what sets them apart from competitors. This knowledge will help you demonstrate your passion for the brand and its products during the interview.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples of how you've successfully coached teams in the past or handled challenging situations. Highlight your ability to motivate others and drive sales through effective leadership.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in luxury retail. Be ready to discuss how you've gone above and beyond to ensure customers leave happy. Share specific instances where you resolved issues or enhanced the shopping experience, showcasing your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Deputy Store Manager and how you would address them. This will show your readiness to step into the role confidently.
