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- Tasks: Lead the sales team, ensuring customer satisfaction and achieving sales targets.
- Company: Join the iconic Harrods, a leader in luxury retail.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work environment.
- Why this job: Be part of a prestigious brand while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Opportunity to step up as Store Manager when needed.
The predicted salary is between 36000 - 60000 £ per year.
PositionAct as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service customers.
Job responsibilities
Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
Lead sales team by examples on the floor.
Reach sales targets and manage the boutique in order to achieve sales objectives and KPI\’s.
Support Store Manager to propose and implement action plans to improve results.
Support with the Boutique\’s Weekly trade report.
In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
Supervise After Sales Service request providing excellent service.
Organize and implement store rotations, shifts and holidays.
Support the Store Manager regarding in-store training and team briefing.
Support Store Manager and team in CRM / develop loyal customers.
Additional Responsibilities
Support Store Manager with induction of new joiners.
Support Store Manager in opening and closure procedures.
Support Store Manager in upholding uniform and grooming standards.
Support store administrative where needed and necessary.
Technical Skills
Knowledge of Luxury Business
Selling skills
CRM techniques and tools
Store procedures and process
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DEPUTY STORE MANAGER HARRODS employer: BULGARI
Contact Detail:
BULGARI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPUTY STORE MANAGER HARRODS
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially Harrods' unique offerings. Understanding the brand's values and customer expectations will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or led a team in previous roles. Highlighting your ability to motivate others will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of Harrods to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss specific sales targets you've achieved in past positions. Being able to quantify your success will demonstrate your capability to meet and exceed the sales objectives outlined in the job description.
We think you need these skills to ace DEPUTY STORE MANAGER HARRODS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Deputy Store Manager position at Harrods. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in retail management, particularly in luxury environments. Highlight your achievements in sales targets, team leadership, and customer service excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for the luxury retail sector and your commitment to delivering exceptional customer service. Mention specific examples of how you've successfully led teams and improved sales performance in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at BULGARI
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Be prepared to discuss your previous experiences in managing teams and how you motivated them to achieve sales targets. Share specific examples of how you've coached team members to improve their performance.
✨Demonstrate Customer-Centric Mindset
Customer satisfaction is key in luxury retail. Highlight your experience in providing exceptional service and how you've handled challenging customer situations. Be ready to explain how you would ensure that both the sales team and customers are satisfied.
✨Familiarise Yourself with the Brand
Research Harrods and its brand values thoroughly. Understand their product assortment and visual merchandising guidelines. This knowledge will help you align your answers with the company's ethos during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle store operations. Prepare for scenarios where you might need to step in as Store Manager, such as dealing with a staffing issue or a customer complaint, and outline your approach.
