At a Glance
- Tasks: Be the go-to person for customer queries and support the team with admin tasks.
- Company: Join a purpose-led software business with a friendly and supportive culture.
- Benefits: Competitive salary, hybrid work, training, and clear career progression.
- Other info: Potential for a permanent role after the 12-month contract.
- Why this job: Kickstart your career in customer success with meaningful work and growth opportunities.
- Qualifications: Friendly, organised, and eager to learn; previous experience is a bonus but not required.
The predicted salary is between 25000 - 25000 £ per year.
We’re hiring for a Customer Success Administrator to join a friendly, supportive team within a purpose-led software business. This is an ideal opportunity for someone early in their career looking to build experience in customer success, administration, and operations.
The Role
You’ll be the first point of contact for customers, helping with day-to-day enquiries while keeping internal systems and processes running smoothly. Typical responsibilities include:
- Responding to customer enquiries via phone and email
- Processing orders and supporting licence/renewal administration
- Updating customer records in the CRM system
- Supporting the wider Customer Success team with admin tasks
- Escalating more complex queries where needed
About You
- Friendly, organised, and detail-oriented
- Confident communicating with customers
- Comfortable handling admin tasks and following processes
- Keen to learn and develop within a customer-focused role
- Previous experience in customer service or admin is helpful, but not essential.
Why Apply?
- Supportive team with training and mentoring
- Clear pathway into a Customer Success career
- Meaningful work with a positive impact
- Potential for a permanent role at the end of the contract
Customer Success Associate in Rugby employer: BUILTIN Talent
Join a purpose-led software business that prioritises employee growth and development, offering a supportive team environment in Leamington Spa. With a clear pathway into a Customer Success career and opportunities for progression, this role provides meaningful work that positively impacts customers while enjoying the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer success shine through. Share why you’re excited about the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Associate in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Associate role. Highlight any customer service or admin experience, even if it’s from a part-time job or volunteer work.
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Share why you’re excited about this role and how you can contribute to our friendly team. Don’t forget to mention your eagerness to learn and grow in customer success.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BUILTIN Talent
✨Know the Company
Before your interview, take some time to research the company and its mission. Understanding their purpose-led approach will help you connect your answers to their values, showing that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Success Associate, you'll be the first point of contact for customers. Practice clear and confident communication during your interview. Use examples from your past experiences where you've successfully handled customer enquiries or resolved issues.
✨Be Organised and Detail-Oriented
Since the role involves handling admin tasks and updating customer records, demonstrate your organisational skills. Bring a notepad with questions and notes about your experiences. This shows you're prepared and detail-oriented, which is key for this position.
✨Express Your Willingness to Learn
This role is perfect for someone early in their career, so don't hesitate to express your eagerness to learn and develop. Share specific areas you're excited to grow in, whether it's customer service techniques or mastering the CRM system.
