At a Glance
- Tasks: Be the go-to person for customer queries and support the team with admin tasks.
- Company: Purpose-led software business with a friendly and supportive culture.
- Benefits: £25,000 salary, progression opportunities, and potential for a permanent role.
- Other info: Hybrid role with a clear pathway into a Customer Success career.
- Why this job: Kickstart your career in customer success with meaningful work and great training.
- Qualifications: Friendly, organised, and keen to learn; previous experience is a bonus but not required.
The predicted salary is between 25000 - 25000 £ per year.
Hybrid – 2 days per week in Leamington Spa
£25,000 + progression opportunity
12-month Fixed-Term Contract (potential to become permanent)
We're hiring for a Customer Success Administrator to join a friendly, supportive team within a purpose-led software business. This is an ideal opportunity for someone early in their career looking to build experience in customer success, administration, and operations.
The Role
You'll be the first point of contact for customers, helping with day-to-day enquiries while keeping internal systems and processes running smoothly. Typical responsibilities include:
- Responding to customer enquiries via phone and email
- Processing orders and supporting licence/renewal administration
- Updating customer records in the CRM system
- Supporting the wider Customer Success team with admin tasks
- Escalating more complex queries where needed
About You
- Friendly, organised, and detail-oriented
- Confident communicating with customers
- Comfortable handling admin tasks and following processes
- Keen to learn and develop within a customer-focused role
- Previous experience in customer service or admin is helpful, but not essential.
Why Apply?
- Supportive team with training and mentoring
- Clear pathway into a Customer Success career
- Meaningful work with a positive impact
- Potential for a permanent role at the end of the contract
Customer Success Associate in Royal Leamington Spa employer: BUILTIN Talent
Join a purpose-led software business that prioritises employee growth and development, offering a supportive team environment in Leamington Spa. As a Customer Success Associate, you'll benefit from comprehensive training and mentoring, with a clear pathway to advance your career in customer success. Enjoy meaningful work that makes a positive impact while working in a hybrid model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your values align with theirs, especially in customer success roles where empathy is key.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle customer enquiries or admin tasks, as these will likely come up!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate your interest in the Customer Success path.
We think you need these skills to ace Customer Success Associate in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Associate role. Highlight any customer service or admin experience, even if it's from previous jobs or volunteer work.
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Explain why you're excited about this role and how you can contribute to our friendly team. A personal touch goes a long way!
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUILTIN Talent
✨Know the Company
Before your interview, take some time to research the company and its mission. Understanding their purpose-led approach will help you connect your answers to their values, showing that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Success Associate, you'll be the first point of contact for customers. Practice clear and confident communication during your interview. Use examples from past experiences where you've successfully handled customer queries or admin tasks to demonstrate your skills.
✨Be Organised
Prepare a list of questions to ask the interviewer about the role and the team. This not only shows your interest but also helps you assess if the position is the right fit for you. Being organised reflects the detail-oriented nature they’re looking for.
✨Express Your Willingness to Learn
Since this role is ideal for someone early in their career, emphasise your eagerness to learn and develop. Share specific areas you’re excited to grow in, whether it’s customer service techniques or CRM systems, to show that you’re ready to invest in your future with them.
