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- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join BuildStore, a key player in the mortgage industry focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact by helping customers navigate their mortgage journey with care.
- Qualifications: Strong communication skills and a passion for customer service are essential; mortgage experience is a plus.
- Other info: We value diversity and inclusivity, welcoming all applicants.
The predicted salary is between 23000 - 25000 £ per year.
The Customer Support Team are an important team at the very forefront of the customer journey with BuildStore. The team deals with all mortgage offers, interim release of mortgage funds and they also monitor the progress of customer projects. In addition to this they need to build a strong relationship with our clients and lenders.
The main objective of the role is to build a rapport with every customer and provide excellent (5-star) customer service. Every interaction is important and offers the opportunity to leave a positive lasting impression.
Responsibilities- Excellent customer service skills and experience
- Follow team processes with a high level of accuracy
- Proactively keep in touch with clients
- Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders
- Planning and organising workload effectively to meet client expectations
- Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems
- Achieve daily, weekly, monthly objectives & KPIs as set by your Manager
- Maximise cross-sale opportunities across the business
- Ensure client data is dealt with, securely & accurately in line with company standards and General Data Protection Regulation.
This role demands a professional individual with excellent telephone skills, ideally with mortgage and financial services experience, an ability to identify cross-sale opportunities and potential solutions for clients plus excellent customer service and communication skills. The individual will be a self-motivated, enthusiastic, proactive team player who is personable and can build good relationships with colleagues and clients alike.
Required Skills- Excellent customer service skills
- Strong communication skills
- Ability to build relationships
- Proactive and self-motivated
- Experience in mortgage and financial services
- Ability to identify cross-sale opportunities
Starting Salary £23,000-£25,000 (based on experience)
Equal Opportunity StatementBuildStore is committed to diversity and inclusivity in the workplace.
Customer Support Specialist (Livingston) employer: BuildStore Limited
Contact Detail:
BuildStore Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Livingston)
✨Tip Number 1
Familiarise yourself with the mortgage and financial services industry. Understanding key terms and processes will help you engage more effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires excellent telephone skills, consider role-playing scenarios with a friend to build confidence and improve your ability to convey information clearly.
✨Tip Number 3
Research BuildStore and their customer service approach. Knowing their values and how they interact with clients can help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with clients in previous roles. Being able to share specific instances where you've provided excellent customer service will highlight your suitability for the position.
We think you need these skills to ace Customer Support Specialist (Livingston)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Support Specialist.
Craft a Strong CV: Ensure your CV showcases your customer service experience, particularly in mortgage and financial services if applicable. Use clear headings and bullet points to make it easy to read, and include specific examples of how you've built relationships with clients.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your excellent communication skills and provide examples of how you've successfully managed client interactions in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires clear and professional communication.
How to prepare for a job interview at BuildStore Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you turned a negative situation into a positive one.
✨Demonstrate Your Communication Abilities
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated complex information to clients or colleagues.
✨Research the Company and Industry
Familiarise yourself with BuildStore and the mortgage industry. Understanding their services and values will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Relationship-Building Questions
Expect questions about how you build rapport with clients and stakeholders. Think of examples that demonstrate your ability to foster strong relationships, as this is crucial for success in the role.
