IT Support Officer at Buildsafe
About the role As an IT Support Officer at Buildsafe, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure. Located in Arundel, Queensland, this full-time position offers an exciting opportunity to work in a dynamic environment where technology and customer service intersect. You will be responsible for providing technical support to our team, troubleshooting issues, and implementing solutions that enhance our operational efficiency.
Key facts
- Location: Arundel, Queensland
- Engagement: Full-time
- Salary: Competitive, commensurate with experience
- Visa: Sponsorship may be available for the right candidate
What you’ll do
- Provide first-line technical support to staff, addressing hardware and software issues promptly and effectively.
- Diagnose and resolve a variety of IT-related problems, including network connectivity, printer malfunctions, and software errors.
- Assist in the setup, configuration, and maintenance of computer systems, ensuring all equipment is operational and up to date.
- Monitor IT systems and networks for performance issues, implementing proactive measures to prevent downtime.
- Collaborate with team members to identify opportunities for improving IT processes and enhancing user experience.
- Maintain accurate records of support requests and resolutions in the ticketing system, ensuring timely follow-up and closure.
- Conduct training sessions for staff on new technologies and software applications, promoting best practices in IT usage.
- Support the implementation of IT projects by providing technical expertise and assistance during the rollout phase.
- Ensure compliance with company policies and procedures regarding data security and IT governance.
- Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to a collaborative work environment.
- Stay updated on industry trends and emerging technologies to recommend improvements and innovations within the IT infrastructure.
- Assist in the management of IT inventory, including hardware and software licenses, ensuring accurate tracking and reporting.
Requirements
- Proven experience in an IT support role, preferably in a corporate environment, with at least 2 years of relevant experience.
- Strong knowledge of computer systems, networks, and troubleshooting techniques.
- Familiarity with Windows and Mac operating systems, as well as common software applications.
- Excellent problem-solving skills and the ability to work under pressure while managing multiple tasks.
- Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
- A proactive attitude towards learning and adapting to new technologies and processes.
- Ability to work independently as well as collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Nice to have
- Experience with cloud computing platforms and services, such as Microsoft Azure or AWS.
- Knowledge of network security principles and practices.
- Familiarity with ITIL framework and best practices in IT service management.
- Previous experience in a construction or safety-related industry is advantageous.
Skills & tools
- Proficient in using ticketing systems for tracking support requests and resolutions.
- Familiarity with remote support tools and software for assisting users off-site.
- Experience with Microsoft Office Suite and other productivity tools.
- Basic understanding of database management and data backup solutions.
Practical notes
- This position is based in Arundel, Queensland, and may require occasional travel to other company locations.
- Candidates must be eligible to work in Australia; visa sponsorship may be available for outstanding candidates.
- The role may involve occasional after-hours support, depending on project needs and system maintenance schedules.
Joining Buildsafe as an IT Support Officer means becoming part of a dedicated team focused on delivering exceptional service and support.
