At a Glance
- Tasks: Be the go-to person for builders, ensuring top-notch customer support and engagement.
- Company: Join Buildsafe, a leader in innovative building solutions with a hands-on culture.
- Benefits: Enjoy competitive pay, team lunches, gym discounts, and career growth opportunities.
- Other info: Work in a supportive team with opportunities for personal and professional development.
- Why this job: Make a real difference in customer experiences within a fast-paced tech environment.
- Qualifications: 3+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 25185 - 30000 £ per year.
About Us
Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders. We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands‑on culture where we tackle challenges together.
About the Role
As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after‑sales support, and ongoing customer engagement. Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
Day-to-day responsibilities will include:
- Managing customer enquiries and providing timely, professional support
- Supporting customer onboarding and ensuring a smooth transition into BuildCam services
- Building and maintaining strong relationships with customers and key stakeholders
- Maintaining accurate customer records and activity within our CRM system
- Preparing customer reports and assisting with data analysis and administration
- Supporting account administration, documentation, and customer communications
- Assisting the sales team with proposals, quotations, and customer follow‑up activities
- Providing after-sales support and helping resolve customer issues and service requests
- Identifying opportunities to improve customer experience, processes, and service delivery
About You
The successful candidate will bring:
- 3+ years' experience in customer experience, customer success, account support, sales administration
- Experience managing customer enquiries and building strong client relationships
- Exposure to construction, building, trade, or service-based industries (highly desirable)
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Excellent attention to detail and accuracy across administration, reporting, and documentation
- Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems
- Strong verbal and written communication skills
- A proactive, solutions-focused approach with a genuine passion for customer service
- A desire to continuously improve processes and customer outcomes
- Emerging leadership qualities and a desire to positively influence team performance and customer outcomes
What’s On Offer
- Permanent full-time role based at our Arundel office
- Monday to Friday daytime hours, weekly pay
- Join a rapidly growing technology division backed by a national, established brand
- Small, supportive team environment
- Monthly team lunches
- Employee Assistance Program
- Uniforms provided
- Annual performance reviews to support your growth, recognition, and career progression
- Access to discounted gym membership through Fitness Passport
Customer Specialist in Arundel employer: Buildsafe Australia Pty Ltd.
At Buildsafe, we pride ourselves on being an innovative leader in the building and construction industry, offering a dynamic work environment that fosters strong relationships and operational excellence. As a Customer Specialist in our Arundel office, you will benefit from a supportive team culture, opportunities for professional growth, and a commitment to employee well-being, including monthly team lunches and access to discounted gym memberships. Join us to be part of a rapidly growing technology division where your contributions will directly enhance customer experiences and drive continuous improvement.
Contact Details:
Buildsafe Australia Pty Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist in Arundel
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Buildsafe Australia Pty Ltd., to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Specialist at Buildsafe Australia Pty Ltd..
We think you need these skills to ace Customer Specialist in Arundel
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Buildsafe Australia Pty Ltd.
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
